Support Archives - Cincom Smalltalk

How Customers and Partners Use SupportWeb® to Increase Productivity

Posted on September 28, 2022 by Jeremy Jordan in Cincom, Cincom Smalltalk, SupportCincom, Cincom Smalltalk, Cincom Smalltalk Support, Cincom Support, Cincom SupportWeb, Support, SupportWeb, test case

This month, we want to remind our customers and partners about their ability to use the Cincom SupportWeb.

Cincom Holiday Support Coverage

Posted on December 9, 2011 by Jeremy Jordan in SupportSupportLeave a comment

The support staff is on call and will respond to you in a timely fashion for all urgent matters.

Cincom Smalltalk™ Support—Dedicated to Making the New Fiscal Year Even Better

Posted on October 6, 2011 by Jeremy Jordan in Smalltalk, SupportCincom, Cincom ObjectStudio, Cincom Smalltalk, Cincom VisualWorks, Smalltalk, Support, SupportWebLeave a comment

Cincom has just completed its 43rd year, and it’s starting a brand-new one. It is at this time that we take a look at how to we can make this […]

Store – Chaining Multiple Records

Posted on August 2, 2011 by Jeremy Jordan in SupportCincom, Cincom Smalltalk, Glorp, Store, SupportLeave a comment

Resolution 99975 corrects two methods to restore the correct “chaining” of multiple records in the TW_Blob table.modifies.

Cincom Smalltalk Support Tidbits

Posted on July 12, 2011 by Jeremy Jordan in SupportCincom, Cincom Smalltalk, Smalltalk, SupportLeave a comment

Here are some interesting tidbits of information from Cincom Smalltalk Support that you might find useful.

Debugging “doesNotUnderstand:”

Posted on June 22, 2011 by Jeremy Jordan in SupportCincom Smalltalk, Debugging, doesNotUnderstand, Smalltalk, Support1 Comment

The error “Fatal error: No method found for doesNotUnderstand:” is a fatal error. That means when it occurs, the program will terminate.

Memory Debugging Technique

Posted on May 17, 2011 by Jeremy Jordan in SupportCincom, Cincom Smalltalk, Memory Debugging Technique, Memory Monitor, Mult-Allocation Profiler, SupportLeave a comment

The Memory Monitor tool has a [MAP] button. If you have the advanced tools loaded, [MAP] resolves to the Multi-Allocation Profiler. Clicking on the button toggles the MAP. Every second […]

Good News: Resolutions Resolved in the Upcoming Cincom® VisualWorks® 7.8 Release

Posted on March 25, 2011 by Jeremy Jordan in SupportCincom, Cincom Smalltalk, External Interface, Merge Tools, resolutions, Store, Support, Web ServicesLeave a comment

There are many resolutions addressed in the upcoming release of VisualWorks 7.8.

The Resolution Evolution

Posted on January 21, 2011 by Jeremy Jordan in SupportCincom, Cincom ObjectStudio, Cincom Smalltalk, Cincom Smalltalk Technical Support, Cincom VisualWorks, resolutions, Resolutions Portal, Support, Technical SupportLeave a comment

We have heard you, and now we are taking action to make it easier to manage the resolutions that impact your Cincom® ObjectStudio® or Cincom® VisualWorks® image.

Support Coaching Session 3: Resolution Intensive (Not Just Any New Year’s Resolution)

Posted on December 14, 2010 by Jeremy Jordan in SupportCincom, Cincom ObjectStudio, Cincom Smalltalk, Cincom Smalltalk Technical Support, Cincom VisualWorks, resolutions, Resolutions Portal, Support, Technical SupportLeave a comment

Be coached by Cincom Smalltalk Technical Support.

This coaching session discusses resolutions that are designed to handle a single, specific problem.