Customer Support
Cincom would like to make our Smalltalk customers aware of the support status of our products. In general, the current release of a product is supported as per the License Agreement and Schedule of Products that you have.
If you are a supported customer, please check your monthly resolutions newsletter for updates on patches and new VMs. If you are a supported customer and aren’t receiving the newsletter, send a request to Kimberly Thomas.
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Visit Cincom SupportWeb® for immediate support.
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Visit Cincom Resolutions Portal to access the Resolutions Portal.
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Email Kimberly Thomas if you are having a problem with SupportWeb or the Support Resolutions application.
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Cincom Smalltalk Release |
ObjectStudio® Release | VisualWorks® Release | Support Level |
Effective Date |
| 2104 (Major Release) | 9.1 | 9.1 | Active | 4/2021 |
| 2011 (Maintenance Release) | 9.0.1 | 9.0.1 | Sustained Active | 4/2021 11/2020 |
| 2003 (Major Release) | 9.0 | 9.0 | Sustained Active | 11/2020 3/2020 |
| 1904 (Maintenance Release) | 8.9.2 | 8.3.2 | Sustained Active | 3/2020 4/2019 |
| 1804 (Maintenance Release) | 8.9.1 | 8.3.1 | Sustained Active | 3/2020 4/2018 |
| 1709 (Major Release) | 8.9 | 8.3 | Sustained Active | 3/2020 9/2017 |
| 1702 (Maintenance Release) | 8.8.1 | 8.2.1 | Retired Sustained | 4/2021 9/2017 |
| 1608 (Major Release) | 8.8 | 8.2 | Retired Sustained | 4/2021 9/2017 |
| 1604 (Maintenance Release) | 8.7.1 | 8.1.1 | Retired Sustained | 3/2020 9/2017 |
| 1508 (Major Release) | 8.7.0 | 8.1 | Retired Sustained | 3/2020 9/2017 |
Cincom ObjectStudio
ObjectStudio Version 9.1| Platform | Version | 32-bit VM | 64-bit VM |
|---|---|---|---|
| Windows x86 | Windows 10 | Yes | N/A |
| Windows x64 | Windows Server 2016, 2019, Windows 10 | Yes | No |
Cincom VisualWorks
VisualWorks Version 9.1| Platform | Version | 32-bit VM | 64-bit VM |
|---|---|---|---|
| Windows x86 | Windows 10 | Yes | N/A |
| Windows x64 | Windows Server 2016, 2019, Windows 10 | Yes | Yes |
| Mac OS X | 10.13.x – 10.15.x | Yes | Yes |
| Solaris | 10, 11 | Yes | Yes |
| AIX | 7.x | Yes | Yes |
| Linux x86 | Linux kernel version 2.6 or later GNU glibc version 2.12 or later libx11 1.6.4, zlib 1.2.3 (RHEL 6.0 equivalent) | Yes | Yes |
| Linux ARM (Raspberry Pi) | libc6 / glibc 2.19, libx11 1.6.2, zlib1g 1.2.8 | Contributed (unsupported) |
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