With constant demands for
cost-savings, it is rewarding for us to have a development tool that is both appropriate and productive.

Lennart Stenberg, Swedish National Tax Authority

Desjardins General Insurance Group

Desjardins General Insurance Group CEO Jacques Maltais

Cincom® VisualWorks® Application

Desjardins General Insurance Group (DGIG) is one of the largest and most successful insurance companies in Canada. Through its subsidiaries, DGIG delivers car and home insurance products directly to consumers, small businesses and partner groups. As part of a $1.4 billion organization, DGIG has been in business for over sixty years and has over four thousand employees serving 1.6 million customersin Quebec, Ontario and Alberta. They have one of the highest customer-service ratings in the industry, so naturally they wanted to ensure their competitive edge. Desjardins has been using Smalltalk since 1998. When their Claims Application needed an upgrade, they called Cincom Professional Services. Cincom worked with the developers at Desjardins to upgrade their application from VisualWorks 5i.1 to Cincom VisualWorks 7.7. Once the application was upgraded successfully, they provided training to the developers of the project on the new version of VisualWorks and the numerous changes that had been made in the development environment.

Desjardins Saves $10 Million with Cincom® VisualWorks® Upgrade

As part of a $1.4 billion organization, DGIG has been in business for over sixty years and has over four thousand employees serving 1.6 million customers in Quebec, Ontario and Alberta. They have one of the highest customer-service ratings in the industry, so naturally they wanted to ensure their competitive edge. Desjardins has been using Smalltalk since 1998. When their Claims Application needed an upgrade, they called Cincom Professional Services. Headquartered in the United States, Cincom Systems is an international organization with offices around the world including Canada. According to Jacques Maltais, Desjardins Director of Development and Implementation for Claims and Enterprises, “Cincom’s expertise and knowledge of the system were the most important elements of why we contacted Cincom Professional Services to do the upgrade.”
The conversion was better—much quicker—than we anticipated.
Charles Brochu, Desjardins Technical Project Leader
Combining Desjardins’ knowledge of the claims application with Cincom’s knowledge of VisualWorks, the upgrade team was able to quickly and efficiently analyze the upgrade, move the code to the version control system and get the application running correctly on the new version of VisualWorks. Team communication was accomplished by telephone, e-mail and regularly scheduled meetings. According to Charles Brochu, Desjardins Technical Project Leader, “Telephone calls were efficient and pleasant, and any variances were quickly corrected by the Cincom consultant.”  After the upgrade was complete, Cincom trained Desjardins’ developers on the new version of VisualWorks. “The Cincom consultant was rigorous and efficient in responding to questions, and the training material was well presented,” said Brochu. By relying on the service-process expertise of Cincom Professional Services, Desjardins was able to focus on the daily tasks of running their business for their customers.  Not only did Desjardins amplify their ROI from the investment in their application suite and gain new functionality, they were able to make this change invisibly to their users. According to Maltais, “By allowing us to keep our current claims application as opposed to purchasing or building a new one ourselves, Cincom saved us at least $10 million.”
The quality of the work performed was excellent, and the entire experience was great. We would certainly recommend Cincom Professional Services.
Rosemarie Mercier, Desjardins Project Leader

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