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Insurance Giant Desjardins Saves $10 Million with Cincom® VisualWorks® Upgrade

Posted on in Categories Success Stories, Successes

As part of a $1.4 billion organizationDesjardins General Insurance Group (DGIG) has been in business for over sixty years and has over four thousand employees serving 1.6 million customers in Quebec, Ontario, and Alberta. They have one of the highest customer-service ratings in the industry, so naturally, they wanted to ensure their competitive edge. Desjardins has been using Smalltalk since 1998. When their Claims Application needed an upgrade, they called Cincom Professional Services.

Headquartered in the United States, Cincom Systems is an international organization with offices around the world including Canada. According to Jacques Maltais, Desjardins Director of Development and Implementation for Claims and Enterprises, “Cincom’s expertise and knowledge of the system were the most important elements of why we contacted Cincom Professional Services to do the upgrade.”

By relying on the service-process expertise of Cincom Professional Services, Desjardins was able to focus on the daily tasks of running their business for their customers.  Not only did Desjardins amplify their ROI from the investment in their application suite and gain new functionality, they were able to make this change invisibly to their users. According to Maltais, “By allowing us to keep our current claims application as opposed to purchasing or building a new one ourselves, Cincom saved us at least $10 million.”

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