Services
Even experienced Smalltalkers need help from time to time!
You don’t need to go it alone. Call Cincom Professional Services – your performance partner with over 40 years of maximizing productivity through services and support.
Product Upgrades
Don’t risk a critical upgrade to a learn-as-you-go, in-house approach. Our senior consultants know the small, impossible-to-document steps that make the difference between an unresolved task and a completed process.
Whether VisualWorks® or ObjectStudio®, an assessment of the environment, interfacing systems and available resources provides you with a reliable estimate of effort and cost for the upgrade itself, and includes a report on your Smalltalk application environment and the steps needed to upgrade to the current product release.
Envy-to-Store Transitions
Whether in conjunction with a full product upgrade or separately, we will transition your application from use of Envy to the newer, more complete Smalltalk component Store and provide your staff with initial training on the tool.
Mentoring
It’s easy to learn the basics of installing and using Smalltalk. However, the most productive use of this sophisticated, pure, object-oriented application development suite is achieved best through customized mentoring developed to meet your needs at your level of experience.
Troubleshooting
Whether it’s identifying and resolving a processing glitch or improving a performance drag, we have experts who can work with you remotely and/or on-site to re-create the problem and then provide an alternative viable approach.
Performance Enhancement
Cincom Smalltalk™ development environments provide a wide range of functionality. But we human beings tend to lock in with the capabilities we know and miss out on the performance ability of those dimensions of the tool we don’t know.
A performance enhancement service reveals how a team is using Smalltalk, which aspects of the tool they are not using and how they could energize so many more capabilities that exist.
This service is shaped to meet specific customer needs with defined objectives, clearly delineated areas to review and documented results and recommendations.
Migrations
Cincom Services can move your application suite from Visual Smalltalk® Enterprise or VisualAge development platforms to the most productive Smalltalk programming tool, giving you fully scalable, web-based, and client-server development enhancements. With connectivity to all major relational databases, object databases and internet standard protocols, we can give you a complete solution for Windows, Power Mac, Intel Linux, AIX, Compaq UNIX, HP-UX and Solaris.
Proof of Concept
Not sure if VisualWorks or ObjectStudio is the tool you need? An on-site proof of concept using your data and meeting your business goals will provide that last element of confirmation. There are four key ingredients in any successful proof of concept:
- A defined limited scope of effort – Large enough to provide you the confirmation you seek but small enough to not waste time or resources.
- A project plan with established success criteria – The proof will be conducted like a mini project with clearly pre-defined and agreed-upon success criteria, ensuring at the end of the project you will know if the tool has met your goals.
- Committed resources – From you, the customer and from Cincom Services. You will experience the power of the tool firsthand doing the work with us.
- Committed time and dollars – Deciding on a tool to achieve business success requires a serious effort.
