Smalltalk and ObjectStudio
have enabled us to build a true small-business framework which we can reutilize and tailor for each new customer context.

Serge Lehmann, EBC Informatique Project Manager

Customer Support

Cincom would like to make our Smalltalk customers aware of the support status for our products. In general, the current release of a product is supported as per the License Agreement and Schedule of Products that you have. Older versions fall back one level of support with each new release until they reach Level F. At Level F, most support is time- and materials-based only (see below).

If you are a supported customer, please check your monthly resolutions newsletter for updates on patches and new VMs. If you are a supported customer and aren’t receiving the newsletter, send a request to Suzanne Fortman.

PLEASE NOTE: VSE (all versions), Cincom® ObjectStudio® 8.6.x, and Cincom® VisualWorks® 8.0.x and earlier releases are now at Support Level F – Discontinued


Cincom ObjectStudio

ObjectStudio Version 8.9
Support Level Major Release Maintenance Release
A OST 8.9 (1709)
B OST 8.8 (1608) OST 8.8.1 (1702)
C OST 8.7 (1508) OST 8.7.1 (1604)
F OST 8.6 (1409) OST 8.6.1 (1504)
 
Platform Platform 32-bit VM 64-bit VM
Windows x86 Windows Server 2008, Windows 7, 8.x, Windows 10 Yes N/A
Windows x64 Windows Server 2008 R2, 2012,  2016 Windows 7, 8.x, 10 Yes No
 

Cincom VisualWorks

VisualWorks Version 8.3
Support Level Major Release Maintenance Release
A VW 8.3 (1709)
B VW 8.2 (1608) VW 8.2.1 (1702)
C VW 8.1 (1508) VW 8.1.1 (1604)
F VW 8.0 (1409) VW 8.0.1 (1504)
 
Platform 32 bit vm 64 bit vm
Windows x86 Windows Server 2008, Windows 7, 8.x, Windows 10 Yes N/A
Windows x64 Windows Server 2008 R2, 2012, 2016 Windows 7, 8.x, 10 Yes Yes
Mac OS X 10.9.x – 10.12.x Yes Yes
Solaris 10, 11 Yes Yes
AIX 7.x Yes Preview
Linux x86 Glibc 2.5, libx11 1.0.3, zlib1.2.3 (RHEL 5.4 equivalent) Yes Yes
Linux PPC Glibc 2.5, libx11 1.0.3, zlib1.2.3 (RHEL 5.4 equivalent) Yes Yes
Linux ARM (Raspberry Pi) libc6 / glibc 2.19,  libx11 1.6.2, zlib1g 1.2.8 Preview  

Cincom uses support levels from A (current) to F (obsolete). Products stay at A as long as they are the current release. With each subsequent release, products move down one level. If you have questions on this, please send an email to Suzanne Fortman.
  • A. Current release(s) of active products Cincom will provide support as defined in the Software License Agreement and Schedule of Products for the current release(s) of the product.
  • B. Preceding release(s) of active products Cincom will make a reasonable effort to provide a work-around or temporary correction for product problems, at no charge, for a minimum of six months to a maximum of two years after the new current release becomes available, provided the customer is current on annual license-charge payments. Upgrades may only be available via the current release(s), or on a reasonable effort, time and materials basis (including support for new versions of the hardware or pre- or co-requisite software).
  • C. All other releases of active products All support for prior releases of products is provided on a reasonable effort, time and materials basis, provided the customer is current on annual license-charge payments.
  • D. Current release of inactive products/platforms Cincom will make a “reasonable effort” to provide a work-around or temporary correction for product problems at no charge, provided the customer is current on annual license-charge payments. Upgrades (including support for new versions of the hardware or pre- or co-requisite software) are available on a “reasonable effort, time and materials” basis.
  • E. Non-current releases of inactive products/platforms All support for prior releases of inactive products is provided on a “reasonable effort, time and materials” basis, provided the customer is current on annual license-charge payments.
  • F. Discontinued support Cincom will make a reasonable effort to consult on usage or provide a work-around for problems on a reasonable effort, time and materials basis, provided the customer is current on annual license-charge payments. All other support (e.g., patches or source changes) is no longer available.