Learn about another support channel to let customers know what’s going on with the product and what resolutions are available
Last month, we highlighted the value of Cincom SupportWeb® for Cincom Smalltalk customers. We discussed having the ability to use SupportWeb to solve issues that may come up using our products, receiving monthly technical status reports, announcements about new services and offerings, getting the status of open and closed cases, as well as test cases that allow Cincom Support to re-create your problems in our environment and help test future releases.
This month, we want to highlight the value of the Cincom Smalltalk Resolutions Newsletter. The Resolutions Newsletter is another benefit of being a customer and was created to be a useful tool in making it easier to do business with Cincom.
In this monthly newsletter, you’ll find things like:
Featured Cincom Smalltalk programs
Upcoming activities and Smalltalk events
However, the most important reason we publish the Cincom Smalltalk Resolutions Newsletter is to let customers know what’s going on with the product since the last release so they can see what resolutions might be available to them.
Hear more from Kimberly Thomas, the Director, Global Product Support, here: