How Have We Simplified Access to Support?
Our job is to ensure that our customers and partners get the most out of their purchases and get good value for their money. Our goal is to learn as much as we can about your company, application or service in order to provide valuable and timely recommendations for using Cincom Smalltalk products and services.
One way we do this is through constant communication. Recently, we revamped the Customer and Partner Support Portal on our website in a more simple way. Now, if you need quick access to Cincom Support, we provide two easy links:
- Visit Cincom SupportWeb® for immediate support.
- Email HelpNA@cincom.com and EuroTSC@cincom.com to file new support cases.
As always, you can reach the Cincom Smalltalk Product Team at CSSTARTeam@cincom.com if you have any further questions or comments.
In addition to this quick access, we now provide links to:
- Cincom Support Levels
- Cincom Smalltalk Resolutions Portal
- Subscribe to the Cincom Smalltalk Resolutions Newsletter (for customers and partners who have yet to subscribe to this newsletter)