Customer Support
Cincom would like to make our Smalltalk customers aware of the support status of our products. In general, the current release of a product is supported as per the License Agreement and Schedule of Products that you have.
If you are a supported customer, please check your monthly resolutions newsletter for updates on patches and new VMs. If you are a supported customer and aren’t receiving the newsletter, send a request to Kimberly Thomas.
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Email Kimberly Thomas if you are having a problem with SupportWeb or the Support Resolutions application.
PLEASE NOTE: VSE (all versions), Cincom® ObjectStudio® 8.7.x, and Cincom® VisualWorks® 8.1.x and earlier releases are now at the “Retired” Support Level
|
Cincom Smalltalk Release
|
ObjectStudio Release |
VisualWorks Release |
Support Level |
| 2011
(Maintenance Release) |
9.0.1 |
9.0.1 |
Active |
| 2003
(Major Release) |
9.0 |
9.0 |
Active |
| 1902 (Maintenance Release) |
8.9.2 |
8.3.2 |
Sustained |
| 1804 (Maintenance Release) |
8.9.1 |
8.3.1 |
Sustained |
| 1709 (Major Release) |
8.9 |
8.3 |
Sustained |
| 1702 (Maintenance Release) |
8.8.1 |
8.2.1 |
Sustained |
| 1608 (Major Release) |
8.8 |
8.2 |
Sustained |
| 1604 (Maintenance Release) |
8.7.1 |
8.1.1 |
Retired |
| 1508 (Major Release) |
8.7 |
8.1 |
Retired |
| 1504 (Maintenance Release) |
8.6.1 |
8.0.1 |
Retired |
| 1409 (Major Release) |
8.6 |
8.0 |
Retired |
Cincom ObjectStudio
ObjectStudio Version 9.0.1
| Platform |
Version |
32-bit VM |
64-bit VM |
| Windows x86 |
Windows 10 |
Yes |
N/A |
| Windows x64 |
Windows Server 2016, 2019, Windows 10 |
Yes |
No |
Cincom VisualWorks
VisualWorks Version 9.0.1
| Platform |
Version |
32-bit VM |
64-bit VM |
| Windows x86 |
Windows 10 |
Yes |
N/A |
| Windows x64 |
Windows Server 2016, 2019, Windows 10 |
Yes |
Yes |
| Mac OS X |
10.13.x – 10.15.x |
Yes |
Yes |
| Solaris |
10, 11 |
Yes |
Yes |
| AIX |
7.x |
Yes |
Yes |
| Linux x86 |
Linux kernel version 2.6 or later
GNU glibc version 2.12 or later
libx11 1.6.4, zlib 1.2.3 (RHEL 6.0 equivalent) |
Yes |
Yes |
| Linux ARM
(Raspberry Pi) |
libc6 / glibc 2.19, libx11 1.6.2, zlib1g 1.2.8 |
Contributed
(unsupported) |
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