Frequently Asked Questions
Thank you for your interest in Cincom and Cincom Smalltalk. Here you will find a list of Frequently Asked Questions we’ve put together to help our customers, partners, and users of Cincom Smalltalk have a better experience with our product. If you don’t see your question listed, be sure to ask our team for help.
How do I get help for issues on an older version of Cincom Smalltalk?
- First, check to see if your version of Cincom Smalltalk is out of support. For versions out of support, Cincom will make a reasonable effort to consult on usage or provide a work-around for problems on a reasonable effort, time and materials basis, if you are current on annual license-charge payments. All other support (e.g., patches or source changes) is no longer available. To view the Support Levels for both Cincom ObjectStudio and Cincom VisualWorks, click here.
- Additionally, finding help to this issue also involves giving the Cincom Smalltalk Product Team as much information as possible about the conditions of the error, including how the product is being used:
- Are you currently using Cincom Smalltalk through a VAR agreement outside of Cincom? If it’s through a VAR, you will need to contact your VAR representative for more details on how to proceed.
- Are you currently using Cincom Smalltalk under your standard license agreement with Cincom? If so, we suggest upgrading to a version of Cincom Smalltalk that supports whichever operating system you are currently using.
- Are you looking to increase your usage of Cincom Smalltalk beyond the current license agreement you are on? If so, we suggest contacting your account executive to discuss additional usage and the options you have available.
How do I know what the system requirements are to run Cincom VisualWorks?
Cincom® VisualWorks® 8.3 runs on workstations with the following minimum system configurations: General Disk and Memory Requirements
- -512 MB of memory minimum (development environment)
- Apx. 610 MB disk space for default installation
- Apx. 780 MB disk space for full, single platform installation
- Apx. 1.2 GB disk space for full installation with all platforms
- CD-ROM drive (for installation)
Microsoft Windows x86
- A PC or compatible with an Intel Pentium compatible processor
- Windows 10, 8.x, 7, Server 2008
Microsoft Windows x64
- Windows 10, 8.x, 7, Server 2012, 2008 R2
Solaris
- 32-bit requires at least SPARC V7 processor architecture
- 64-bit requires at least SPARC V9 processor architecture
- Solaris 11, 10
IBM AIX
- AIX workstation with POWER processor
- AIX release 7.x or 6.x
Apple OS X
- Mac OS X Yosemite (10.10), Mavericks (10.9), or Mountain Lion (10.8)
Apple OS X – X11
- Mac OS X Yosemite (10.10), Mavericks (10.9), or Mountain Lion (10.8)
- X11 libraries for Mac OS X
Linux x86/x86-64
- 32-bit requires a Intel Pentium compatible processor
- 64-bit requires an AMD x86-64 compatible processor
- Linux kernel version 2.4 or later
- GNU glibc version 2.5 or later
- libx11 1.0.3, zlib1.2.3 (RHEL 5.4 equivalent)
Linux POWER
- A POWER-compatible processor
- A linux distribution with a 2.6 kernel or higher
- GNU glibc version 2.5-42 or later
- libx11 1.0.3, zlib1.2.3 (RHEL 5.4 equivalent)