{"id":24140,"date":"2022-06-30T10:22:21","date_gmt":"2022-06-30T15:22:21","guid":{"rendered":"https:\/\/www.cincomsmalltalk.com\/main\/?page_id=24140"},"modified":"2025-11-06T08:12:59","modified_gmt":"2025-11-06T13:12:59","slug":"cincom-support-levels","status":"publish","type":"page","link":"https:\/\/www.cincomsmalltalk.com\/main\/customers\/support\/cincom-support-levels\/","title":{"rendered":"Cincom Support Levels"},"content":{"rendered":"\t\t
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Cincom would like to make our Smalltalk customers aware of the support status of our products. In general, the current release of a product is supported as per the License Agreement and Schedule of Products that you have.<\/p>\n\n\n\n

    \n
  • \n

    Visit Cincom SupportWeb\u00ae<\/b> for immediate support.<\/h3>\n<\/li>\n\n\n\n
  • \n

    Visit Cincom Resolutions Portal to access the Resolutions Portal.<\/strong><\/h3>\n<\/li>\n<\/ul>\n\n\n\n

    PLEASE NOTE: Cincom\u00ae ObjectStudio\u00ae 9.2.1, and Cincom\u00ae VisualWorks\u00ae 9.2.1 and earlier releases are now at the “Retired” Support Level<\/strong><\/em><\/p>\n\n\n\n

    \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    \n

    Cincom Smalltalk Release<\/strong><\/p>\n<\/td>\n

    		ObjectStudio Release<\/strong><\/td>\nVisualWorks Release<\/strong><\/td>\nSupport Level<\/strong><\/td>\nEffective Date<\/strong><\/td>\n<\/tr>\n
    2505 (Major Release)<\/td>\n9.5.1<\/td>\n9.5.1<\/td>\nActive<\/td>\n11\/2025<\/td>\n<\/tr>\n
    2505 (Major Release)<\/td>\n9.5<\/td>\n9.5<\/td>\nActive<\/td>\n05\/2025<\/td>\n<\/tr>\n
    2409 (Maintenance Release)<\/td>\n9.4.1<\/td>\n9.4.1<\/td>\nSustained
    Active<\/td>\n    		05\/2025
    10\/2024<\/td>\n<\/tr>\n
    2403 (Major Release)<\/td>\n9.4<\/td>\n9.4<\/td>\nSustained
    Active<\/td>\n    		10\/2024
    03\/2024<\/td>\n<\/tr>\n
    2309 (Maintenance Release)<\/td>\n9.3.1<\/td>\n9.3.1<\/td>\nSustained
    Active<\/td>\n    		03\/2024
    09\/2023<\/td>\n<\/tr>\n
    2303 (Major Release)<\/td>\n9.3<\/td>\n9.3<\/td>\nSustained
    Active<\/td>\n    		03\/2024
    03\/2023<\/td>\n<\/tr>\n
    2210 (Maintenance Release)<\/td>\n9.2.1<\/td>\n9.2.1<\/td>\nRetired
    Sustained
    Active<\/td>\n    		05\/2025
    03\/2023
    10\/2022<\/td>\n<\/tr>\n
    2203 (Major Release)<\/td>\n9.2<\/td>\n9.2<\/td>\nRetired
    Sustained
    Active<\/td>\n    		05\/2025
    03\/2023
    03\/2022<\/td>\n<\/tr>\n
    2110 (Maintenance Release)<\/td>\n9.1.1<\/td>\n9.1.1<\/td>\nRetired
    Sustained
    Active<\/td>\n    		03\/2024
    03\/2022
    10\/2021<\/td>\n<\/tr>\n
    2104 (Major Release)<\/td>\n9.1<\/td>\n9.1<\/td>\nRetired
    Sustained
    Active<\/td>\n    		03\/2024
    03\/2022
    04\/2021<\/td>\n<\/tr>\n
    2011 (Maintenance Release)<\/td>\n9.0.1<\/td>\n9.0.1<\/td>\nRetired
    Sustained
    <\/span>Active<\/td>\n    		03\/2023
    <\/span>04\/2021
    11\/2020<\/td>\n<\/tr>\n
    2003 (Major Release)<\/td>\n9.0<\/td>\n9.0<\/td>\nRetired
    <\/span>Sustained
    Active<\/td>\n    		03\/2023
    <\/span>11\/2020
    03\/2020<\/td>\n<\/tr>\n
    1709 (Major Release)<\/td>\n8.9<\/td>\n8.3<\/td>\nRetired
    Sustained
    Active<\/td>\n    		03\/2022
    03\/2020
    09\/2017<\/td>\n<\/tr>\n
    1702 (Maintenance Release)<\/td>\n8.8.1<\/td>\n8.2.1<\/td>\nRetired
    Sustained
    Active<\/td>\n    		04\/2021
    09\/2017
    02\/2017<\/td>\n<\/tr>\n
    1608 (Major Release)<\/td>\n8.8<\/td>\n8.2<\/td>\nRetired
    Sustained
    Active<\/td>\n    		04\/2021
    09\/2017
    08\/2016<\/td>\n<\/tr>\n<\/thead>\n<\/table>\n<\/figure>\n\n\n\n

    Cincom ObjectStudio<\/h2>\n\n\n\n

    ObjectStudio Version 9.5<\/strong><\/p>\n\n\n\n

    \n\n\n\n\n
    Platform<\/th>\nVersion<\/th>\n32-bit VM<\/th>\n64-bit VM<\/th>\n<\/tr>\n
    Windows x86<\/td>\nWindows x86, Windows Server 2022, Windows 11, Windows 10 22H2<\/td>\nYes<\/td>\nNo<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

    Cincom VisualWorks<\/h2>\n\n\n\n

    VisualWorks Version 9.5<\/strong><\/p>\n\n\n\n

    \n\n\n\n\n\n\n\n\n\n\n
    Platform<\/th>\nVersion<\/th>\n32-bit VM<\/th>\n64-bit VM<\/th>\n<\/tr>\n
    Windows x86<\/td>\nWindows x86, Windows Server 2022, Windows 11, Windows 10 22H2<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
    Windows A64\/Arm Preview<\/td>\nWindows 11 ARM Preview<\/td>\n\u00a0<\/td>\nYes<\/td>\n<\/tr>\n
    macOS x86\/ARM<\/td>\nSonoma (14.x), Ventura (13.x), Monterey (12.x)<\/td>\nN\/A<\/td>\nYes<\/td>\n<\/tr>\n
    Linux x86\/x64<\/td>\nRHEL 8.X equivalent or newer\n
      \n
    • Linux kernel 3.10 or later<\/li>\n
    • GNU glibc 2.17 or later<\/li>\n
    • libx11 1.6.8 or later<\/li>\n
    • zlib 1.2.11 or later<\/li>\n<\/ul>\n<\/td>\n
    		Yes<\/td>\nYes*<\/td>\n<\/tr>\n
    Linux ARM(Raspberry Pi)\n

    Note:
    Unsupported<\/p>\n<\/td>\n

    		Ubuntu 20.04 equivalent\n
      \n
    • Linux kernel 5.4 or later<\/li>\n
    • GNU glibc 2.27 or later<\/li>\n
    • libx11 1.6.9 or later<\/li>\n
    • zlib 1.2.11 or later<\/li>\n<\/ul>\n<\/td>\n
    		Yes<\/td>\nYes*<\/td>\n<\/tr>\n
    Solaris<\/td>\n11.4<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
    AIX<\/td>\n7.3+<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

    *Requires 64-bit capable operating system version installed<\/p>\n\n\n\n

     <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Cincom would like to make our Smalltalk customers aware of the support status of our products. In general, the current release of a product is…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":238,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-24140","page","type-page","status-publish","hentry"],"yoast_head":"\nCincom Customer Support Levels<\/title>\n<meta name=\"description\" content=\"Learn about Cincom Smalltalk customer support, including updates on patches, new VMs, and how to access customer support resources.\" class=\"yoast-seo-meta-tag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cincomsmalltalk.com\/main\/customers\/support\/cincom-support-levels\/\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:locale\" content=\"en_US\" class=\"yoast-seo-meta-tag\" \/>\n<meta property=\"og:type\" content=\"article\" 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