{"id":17686,"date":"2018-01-30T13:22:42","date_gmt":"2018-01-30T18:22:42","guid":{"rendered":"http:\/\/cst.marjasontech.com\/main\/questions\/"},"modified":"2025-09-11T08:05:57","modified_gmt":"2025-09-11T13:05:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cincomsmalltalk.com\/main\/contact\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17686\" class=\"elementor elementor-17686\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72b7d66 e-con-full e-flex e-con e-parent\" data-id=\"72b7d66\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ad13c elementor-widget elementor-widget-spacer\" data-id=\"e0ad13c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c438483 elementor-widget elementor-widget-heading\" data-id=\"c438483\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66aec6 elementor-align-center elementor-widget elementor-widget-breadcrumbs\" data-id=\"f66aec6\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\">\t\u00bb\n<span><span><a href=\"https:\/\/www.cincomsmalltalk.com\/main\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd439a elementor-widget elementor-widget-spacer\" data-id=\"ffd439a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b44adf e-flex e-con-boxed e-con e-parent\" data-id=\"8b44adf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bac2cba elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bac2cba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Thank you for your interest in Cincom and Cincom Smalltalk. Here you will find a list of Frequently Asked Questions we\u2019ve put together to help our customers, partners, and users of Cincom Smalltalk have a better experience with our product. If you don\u2019t see your question listed, be sure to\u00a0<a href=\"mailto:CSSTARTeam@cincom.com\">ask our team<\/a>\u00a0for help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b689f9 elementor-widget elementor-widget-spacer\" data-id=\"0b689f9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aa9daf elementor-widget elementor-widget-n-accordion\" data-id=\"9aa9daf\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1620\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1620\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I get help for issues on an older version of Cincom Smalltalk? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1620\" class=\"elementor-element elementor-element-24b3aed e-con-full e-flex e-con e-child\" data-id=\"24b3aed\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8267aa9 elementor-widget elementor-widget-text-editor\" data-id=\"8267aa9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>First, check to see if your version of Cincom Smalltalk is out of support. For versions out of support, Cincom will make a\u00a0<em>reasonable effort\u00a0<\/em>to consult on usage or provide a work-around for problems on a\u00a0<em>reasonable effort, time and materials<\/em>\u00a0basis,<strong>\u00a0if you are current on annual license-charge payments.<\/strong> All other support (e.g., patches or source changes) is no longer available. To view the Support Levels for both Cincom ObjectStudio and Cincom VisualWorks, click\u00a0<a href=\"https:\/\/www.cincomsmalltalk.com\/main\/users\/support\/cincom-support-levels\/\">here<\/a>.<\/li><li>Additionally, finding help to this issue also involves giving the Cincom Smalltalk Product Team as much information as possible about the conditions of the error, including how the product is being used:<ul><li><em>Are you currently using Cincom Smalltalk through a VAR agreement outside of Cincom?<\/em>\u00a0If it\u2019s through a VAR, you will need to contact your VAR representative for more details on how to proceed.<\/li><li><em>Are you currently using Cincom Smalltalk under your standard license agreement with Cincom?<\/em> If so, we suggest upgrading to a version of Cincom Smalltalk that supports whichever operating system you are currently using.\u00a0\u00a0<\/li><li><em>Are you looking to increase your usage of Cincom Smalltalk beyond the current license agreement you are on?<\/em>\u00a0If so, we suggest contacting your account executive to discuss additional usage and the options you have available.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1621\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1621\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I know what the system requirements are to run Cincom VisualWorks? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1621\" class=\"elementor-element elementor-element-62a1d18 e-con-full e-flex e-con e-child\" data-id=\"62a1d18\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f8c838 elementor-widget elementor-widget-text-editor\" data-id=\"8f8c838\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cincom\u00ae VisualWorks\u00ae 8.3 runs on workstations with the following minimum system configurations:\u00a0<strong>General Disk and Memory Requirements<\/strong><\/p><ul><li>-512 MB of memory minimum (development environment)<\/li><li>Apx. 610 MB disk space for default installation<\/li><li>Apx. 780 MB disk space for full, single platform installation<\/li><li>Apx. 1.2 GB disk space for full installation with all platforms<\/li><li>CD-ROM drive (for installation)<\/li><\/ul><p><strong>Microsoft Windows x86<\/strong><\/p><ul><li>A PC or compatible with an Intel Pentium compatible processor<\/li><li>Windows 10, 8.x, 7, Server 2008<\/li><\/ul><p><strong>Microsoft Windows x64<\/strong><\/p><ul><li>Windows 10, 8.x, 7, Server 2012, 2008 R2<\/li><\/ul><p><strong>Solaris<\/strong><\/p><ul><li>32-bit requires at least SPARC V7 processor architecture<\/li><li>64-bit requires at least SPARC V9 processor architecture<\/li><li>Solaris 11, 10<\/li><\/ul><p><strong>IBM AIX<\/strong><\/p><ul><li>AIX workstation with POWER processor<\/li><li>AIX release 7.x or 6.x<\/li><\/ul><p><strong>Apple OS X<\/strong><\/p><ul><li>Mac OS X Yosemite (10.10), Mavericks (10.9), or Mountain Lion (10.8)<\/li><\/ul><p><strong>Apple OS X \u2013 X11<\/strong><\/p><ul><li>Mac OS X Yosemite (10.10), Mavericks (10.9), or Mountain Lion (10.8)<\/li><li>X11 libraries for Mac OS X<\/li><\/ul><p><strong>Linux x86\/x86-64<\/strong><\/p><ul><li>32-bit requires a Intel Pentium compatible processor<\/li><li>64-bit requires an AMD x86-64 compatible processor<\/li><li>Linux kernel version 2.4 or later<\/li><li>GNU glibc version 2.5 or later<\/li><li>libx11 1.0.3, zlib1.2.3 (RHEL 5.4 equivalent)<\/li><\/ul><p><strong>Linux POWER<\/strong><\/p><ul><li>A POWER-compatible processor<\/li><li>A linux distribution with a 2.6 kernel or higher<\/li><li>GNU glibc version 2.5-42 or later<\/li><li>libx11 1.0.3, zlib1.2.3 (RHEL 5.4 equivalent)<\/li><\/ul><div class=\"yarpp yarpp-related yarpp-related-website yarpp-template-list\"><h3>Related posts:<\/h3><ol><li><a title=\"Does Cincom VisualWorks run on MacOS Catalina?\" href=\"https:\/\/www.cincomsmalltalk.com\/main\/question\/does-cincom-visualworks-run-on-macos-catalina\/\" rel=\"bookmark\">Does Cincom VisualWorks run on MacOS Catalina?<\/a>\u00a0(<abbr title=\"5.100000 is the YARPP match score between the current entry and this related entry. You are seeing this value because you are logged in to WordPress as an administrator. It is not shown to regular visitors.\">5.1<\/abbr>)\u00a0<small>There is a MacOS Catalina (10.15.x) fix for Cincom Visualworks available for customers and partners&#8230;.<\/small><\/li><li><a title=\"I ran into a problem when trying to install VisualWorks on MacOS\" href=\"https:\/\/www.cincomsmalltalk.com\/main\/question\/i-ran-into-a-problem-when-trying-to-install-visualworks-on-macos\/\" rel=\"bookmark\">I ran into a problem when trying to install VisualWorks on MacOS<\/a>\u00a0(<abbr title=\"6.800000 is the YARPP match score between the current entry and this related entry. You are seeing this value because you are logged in to WordPress as an administrator. It is not shown to regular visitors.\">6.8<\/abbr>)\u00a0<small>Please see the installation pictorial here for visuals of installation issues and the solutions: Ctrl-click on the installMacOSX.app file and choose \u201copen\u201d. Choose \u201cOther\u201d. Choose &#8220;CST20&#8221; at the bottom. Select [\u2026]&#8230;<\/small><\/li><li><a title=\"How do I install Cincom Smalltalk on Linux?\" href=\"https:\/\/www.cincomsmalltalk.com\/main\/question\/how-do-i-install-cincom-smalltalk-on-linux\/\" rel=\"bookmark\">How do I install Cincom Smalltalk on Linux?<\/a>\u00a0(<abbr title=\"8.600000 is the YARPP match score between the current entry and this related entry. You are seeing this value because you are logged in to WordPress as an administrator. It is not shown to regular visitors.\">8.6<\/abbr>)\u00a0<small>FAQ: Tips for Linux Linux Installation Tips On Linux x86\/x86_64 on Cincom\u00ae VisualWorks\u00ae 8.3 PUL, the VMs are not installed in a typical install. They can be installed by choosing [\u2026]&#8230;<\/small><\/li><li><a title=\"How do I do a custom installation for Cincom VisualWorks?\" href=\"https:\/\/www.cincomsmalltalk.com\/main\/question\/custom-installation-cincom-visualworks\/\" rel=\"bookmark\">How do I do a custom installation for Cincom VisualWorks?<\/a>\u00a0(<abbr title=\"12.600000 is the YARPP match score between the current entry and this related entry. You are seeing this value because you are logged in to WordPress as an administrator. It is not shown to regular visitors.\">12.6<\/abbr>)\u00a0<small>A custom installation allows you to choose the version of\u00a0 Cincom\u00ae VisualWorks\u00ae to install (not merely the most recent), the target directory, and the specific components you wish to install. [\u2026]&#8230;<\/small><\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I get help for issues on an older version of Cincom Smalltalk?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"First, check to see if your version of Cincom Smalltalk is out of support. For versions out of support, Cincom will make a\\u00a0reasonable effort\\u00a0to consult on usage or provide a work-around for problems on a\\u00a0reasonable effort, time and materials\\u00a0basis,\\u00a0if you are current on annual license-charge payments. All other support (e.g., patches or source changes) is no longer available. 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