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		<title>Smalltalk Tidbits, Industry Rants</title>
		<link>http://www.cincomsmalltalk.com/blog/blogView</link>
		<description>Cincom Product Manager</description>
		<webMaster>jrobertson@cincom.com</webMaster>
		<lastBuildDate>Sat, 03 May 2008 10:43:40 EDT</lastBuildDate>
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			<title>Smalltalk Tidbits, Industry Rants</title>
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		<dc:language>en-us</dc:language>
		<dc:creator>James A. Robertson</dc:creator>
		<dc:rights>Copyright 2007 Cincom Systems, Inc.</dc:rights>
		<dc:date>2008-05-03T10:43:40-04:00</dc:date>
		<icbm:latitude>39.214103</icbm:latitude>
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			<title>Stupidity Leading at MicroWhoo</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Stupidity_Leading_at_MicroWhoo&amp;entry=3387264220</link>
			<category>stupidity</category>
			<pubDate>Sat, 03 May 2008 10:43:40 EDT</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p>If this <a href="http://dealbook.blogs.nytimes.com/2008/05/02/finally-microsoft-and-yahoo-in-merger-talks/">deal</a> does go through, it will be great news for anyone who competes with Microsoft - a combined MS/Yahoo would be a crippled behemoth bleeding staff and losing projects. The Vista launch might be looked back on as a relative success after this.</p>
<p>The funny thing is this: EU regulators will probably try to stop the deal if it gets that far. However - if they <em>really</em> wanted to improve competition, they would allow it to happen. The raw chaos that would ensue the consummation would be a boon to all the other players in the industry.</p></div>]]></description>
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			<title>Fake Customer Care</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Fake_Customer_Care&amp;entry=3386011105</link>
			<category>stupidity</category>
			<pubDate>Fri, 18 Apr 2008 22:38:25 EDT</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p><a href="http://fishbowl.pastiche.org/2008/04/19/cluetrainwreck">Charles Miller</a> shows how some companies (Comcast) are trying to fake their way through customer service.</p>
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					<includedComments:pubDate>2008-04-19T18:15:16-04:00</includedComments:pubDate>
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&lt;p&gt;"Is there anything we can do to change your perception of Comcast?"&lt;/p&gt;
&lt;p&gt;"Um, yeah.&amp;nbsp; Change Comcast."&lt;/p&gt;
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					<includedComments:author>Mike Brazinski</includedComments:author>
					<includedComments:pubDate>2008-04-19T18:58:28-04:00</includedComments:pubDate>
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&lt;p&gt;I'm not sure this is "fake" customer care.&amp;nbsp; From what I see, it looks like whoever the Comcast person was simply doesn't know how to care for the customer.&amp;nbsp; I think Comcast service personal could use a few days down in Walt Disney World and see real customer service.&amp;nbsp; Disney knows customer service.&lt;/p&gt;
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					<includedComments:title>Malice or Ignorance</includedComments:title>
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			<title>Dumb Story of the Day</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Dumb_Story_of_the_Day&amp;entry=3384879075</link>
			<category>stupidity</category>
			<pubDate>Sat, 05 Apr 2008 20:11:15 EST</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p><a>The Times seems to be trying out a new angle to combat the competition from blogs and other new media sources: &quot;</a><a href="http://www.nytimes.com/2008/04/06/technology/06sweat.html?ei=5065&amp;en=1c3f36a3531123cb&amp;ex=1208059200&amp;adxnnl=1&amp;partner=MYWAY&amp;pagewanted=print&amp;adxnnlx=1207443656-7TZfrFHV0yoDPxHQGJPI1w">Stop, it will kill you</a> - only us pros can deal with the stress&quot;:</p>
<blockquote>Other bloggers complain of weight loss or gain, sleep disorders, exhaustion and other maladies born of the nonstop strain of producing for a news and information cycle that is as always-on as the Internet. </blockquote><blockquote>To be sure, there is no official diagnosis of death by blogging, and the premature demise of two people obviously does not qualify as an epidemic. There is also no certainty that the stress of the work contributed to their deaths. But friends and family of the deceased, and fellow information workers, say those deaths have them thinking about the dangers of their work style. </blockquote><p>Dial the clock back to the early 20th century (or the 19th, for that matter) - it wasn't much different for the newsies of the day. We forget that many newspapers put out multiple editions a day, as news broke. You think the reporters responsible for getting those leads didn't work as hard (or harder - the news didn't come to them over the fiber)? </p><p>You would think a NY Times writer would know that, but maybe I'm expecting too much...</p><!-- technorati tags start --><p style="text-align:right;font-size:10px;">Technorati Tags: 
<a href="http://www.technorati.com/tag/news" rel="tag">news</a></p><!-- technorati tags end -->
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			<title>Dumb Ideas on Parade</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Dumb_Ideas_on_Parade&amp;entry=3384366611</link>
			<category>stupidity</category>
			<pubDate>Sun, 30 Mar 2008 21:50:11 EST</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p><a href="http://www.scripting.com/stories/2008/03/30/whyWouldGoogleWebServicesC.html">Spotted in Scripting News:</a></p>

<blockquote>
Google's search engine cost nothing to use and had no ads for the first few years, and look at how well that turned out. Flipped around, I don't see why Amazon charges me to use AWS. I think I produce as much value for them as I use just by writing about it, but they haven't been willing to bend (not that I've asked them to). If there was no cost to it, I'd use their services for new things that I'm not willing to try as long as I have to pay. I know that because there are projects I've not attempted because the cost was prohibitive.
</blockquote>

<p>I think Winer needs to read Heinlein, and ponder the idea of <a href="http://en.wikipedia.org/wiki/TANSTAAFL">TANSTAAFL.</a> Google pays for their &quot;free&quot; services with ads. If they offered the kind of service Amazon does, and decided not to charge for it, it would mean ads - that's how they pay the bills. </p><p>So how would Amazon provide their services if we didn't have to pay? It's simple - <em>they wouldn't offer them. </em> At first, the service was a simple matter of trying to monetize things they were already doing for themselves. Over time though, as it started to get more popular, they had to start adding scale based on growing demand. So how would they support that in Dave's world? Servers, backup capability, power - none of this stuff is free. Here's a thought for Winer - maybe he should build the web services stuff he wants to see available for free, and just give it away. I'll let him figure out the economics of that on his own.</p>
<!-- technorati tags start --><p style="text-align:right;font-size:10px;">Technorati Tags: 
<a href="http://www.technorati.com/tag/free%20lunch" rel="tag">free lunch</a></p><!-- technorati tags end -->
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					<includedComments:author>jon bradford</includedComments:author>
					<includedComments:pubDate>2008-03-31T07:44:09-05:00</includedComments:pubDate>
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&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;One of the comments made in the original "Pigs" post was the following ...&lt;/p&gt;
&lt;p&gt;"For a guy like you, a blogger, with modest needs, it would be free."&lt;/p&gt;
&lt;p&gt;Might there be the chance that Google will release "Google Web Services" - which will be different from AWS which charges small amounts from initial usage.&lt;/p&gt;
&lt;p&gt;Maybe Google will provide comparable services to AWS but provide XGb of storage and Y hours of processing for free after which it will have pricing bands similar to its storage offering.&amp;nbsp; This would not be dis-similar to its "Standard" and "Premium" services as provided by Google Apps.&lt;/p&gt;
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					<includedComments:title>Modest needs, it would be free</includedComments:title>
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					<includedComments:author>
James Robertson</includedComments:author>
					<includedComments:pubDate>2008-03-31T08:32:38-05:00</includedComments:pubDate>
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&lt;p&gt;Comment by 
James Robertson&lt;/p&gt;

&lt;p&gt;


&lt;p&gt;That's possible, but what I was criticizing is the idea that stuff should be free in general. Consider: in the physical world, we often criticize large scale &amp;quot;loss leader&amp;quot; sales as dumping. At the same time, people cheer when software is made free. As always, you need to ask who's actually benefiting&lt;/p&gt;
&lt;/p&gt;
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Re: Dumb Ideas on Parade</includedComments:title>
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					<includedComments:author>jon bradford</includedComments:author>
					<includedComments:pubDate>2008-03-31T08:58:26-05:00</includedComments:pubDate>
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&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;I agree entirely.&amp;nbsp; Dave seem to ovrelook his original comment in his later post.&lt;/p&gt;
&lt;p&gt;I do believe that providing a FREE version of AWS for people to "play with" has alot of merit.&amp;nbsp; As they require more "horse power" and storage Google will charge.&lt;/p&gt;
&lt;p&gt;As a policy, Google appear to avoided free "all you can eat" services - see gmail and Picasa, but they have provided meaningful free versions to drive adoption.&lt;/p&gt;
&lt;p&gt;The key to GWS will be grabbing new developers away from AWS - provide them with a big "sandbox" for free.&lt;/p&gt;
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					<includedComments:title>Dumb Ideas on Parade</includedComments:title>
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			<title>Scripting News Death Watch</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Scripting_News_Death_Watch&amp;entry=3384341634</link>
			<category>stupidity</category>
			<pubDate>Sun, 30 Mar 2008 14:53:54 EST</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p><a href="http://www.scripting.com/stories/2008/03/30/proofThatTheEndIsNear.html">I thought Dave Winer</a> said he'd stop blogging? Oh, wait - he has - he went into content-free mode a long time ago...</p>
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			<title>Me! Me!</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Me!_Me!&amp;entry=3382716858</link>
			<category>stupidity</category>
			<pubDate>Tue, 11 Mar 2008 19:34:18 EST</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p><a href="http://www.slate.com/id/2186203/nav/ais/">Eric Sofge</a> is a sad, pathetic little man. Gary Gygax, the man who brought us D&amp;D, died last week, and here's how Sofge paints him:</p>
<blockquote>But it has to be said: Gary Gygax wasn't a visionary to all of us. The real geeks out there -- my homies -- know the awkward truth: When you cut through the nostalgia, Dungeons &amp; Dragons isn't a good role-playing game; in fact, it's one of the worst on the market. Sadly, Gygax's creation defines our strange corner of the entertainment world and drowns out all the more innovative and sophisticated games that have made D&amp;D obsolete for decades. (As a game designer, Gygax is far outclassed by contemporaries such as Steve Jackson and Greg Stafford.) </blockquote><p>Barely in the grave, and this guy can't wait to pee all over him. Here's the thing: <em>the RPG market exists because of Gygax.</em> I stopped playing AD&amp;D in favor of a system I created myself, but I <em>never</em> would have done that without the inspiration provided by Gygax and his cohorts.</p><p>Rest in Peace, Gary - you'll be remembered fondly long after losers like Sofge shuffle off this mortal coil.</p><!-- technorati tags start --><p style="text-align:right;font-size:10px;">Technorati Tags: 
<a href="http://www.technorati.com/tag/role playing" rel="tag">role playing</a>, <a href="http://www.technorati.com/tag/rpg" rel="tag">rpg</a></p><!-- technorati tags end -->
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					<includedComments:author>Rogers Cadenhead</includedComments:author>
					<includedComments:pubDate>2008-03-12T07:59:31-05:00</includedComments:pubDate>
					<includedComments:content>&lt;div xmlns="http://www.w3.org/1999/xhtml"&gt;
&lt;p&gt;I don't hold to the notion that you can't speak critically of someone right after their death. Gary Gygax was one of my childhood icons too, and I think his role as cocreator of D&amp;amp;D deserves to be honored. But it is true that his work, when judged by what followed it, doesn't hold up that well.&lt;/p&gt;
&lt;p&gt;I wouldn't call him a hack, but I thought Dangerous Journeys, Cyborg Commando and his other projects weren't up to the standard of his TSR work.&lt;/p&gt;
&lt;p&gt;Also, Sofge's criticism about the sociopathic nature of D&amp;amp;D is a long running joke among gamers. Another designer created an entire game to mock it. Players go from room to room sacking a building, killing inhabitants and taking their stuff. But instead of a medieval dungeon it's a modern apartment building. It's called Violence: The Roleplaying Game of Repulsive and Egregious Bloodshed.&lt;/p&gt;
&lt;p&gt;http://www.costik.com/weblog/2005_08_01_blogchive.html#112454587656432430&lt;/p&gt;
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					<includedComments:title>Gygax Was a Flawed Designer</includedComments:title>
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					<includedComments:author>Carl Gundel</includedComments:author>
					<includedComments:pubDate>2008-03-12T10:51:16-05:00</includedComments:pubDate>
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&lt;p&gt;I'm no die-hard role player, but I had an awful lot of fun playing D&amp;amp;D as a teenager.&amp;nbsp; I'm not sure why D&amp;amp;D should not be considered a great game, especially since it was pretty much the first of its kind. RIP Mr. Gygax&lt;/p&gt;
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					<includedComments:author>George Paci</includedComments:author>
					<includedComments:pubDate>2008-03-12T21:14:08-05:00</includedComments:pubDate>
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&lt;p&gt;Sofge said,&lt;/p&gt;
&lt;p&gt;"Dungeons and Dragons isn't a good role-playing game."&lt;/p&gt;
&lt;p&gt;Damn.&amp;nbsp; I wish he'd told me that years ago when I was playing it and, you know, role-playing and all.&amp;nbsp; I thought I was having so much fun, but it's just because nobody set me straight.&lt;/p&gt;
&lt;p&gt;Now I have to wonder what other things I enjoy aren't actually any good: ice cream?&amp;nbsp; kittens?&amp;nbsp; Star Wars Battlefront?&lt;/p&gt;
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					<includedComments:title>Not a good role-playing game</includedComments:title>
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			<title>Decency: Too much to ask for</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Decency:_Too_much_to_ask_for&amp;entry=3382687454</link>
			<category>stupidity</category>
			<pubDate>Tue, 11 Mar 2008 11:24:14 EST</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p>I guess basic decency would be too much to ask for from <a href="http://scobleizer.com/2008/03/11/audience-of-twittering-assholes/">Scoble, or from an SXSW audience:</a></p>
<blockquote>I'm going to try to interview Sarah Lacy, and I''ll apologize for my part in being an audience asshole, but I''ll also explain to her why I'd do it again. I hate being captive in an audience when the people on stage don''t have a feedback loop going with the audience. We're used to living a two-way life online and expect it when in an audience too. Our expectations of speakers and people on stage have changed, for better or for worse.</blockquote><p>Here's a thought: if you don't like the way a talk, interview, or presentation is going, <em>then get up and leave.</em> It might be the case that other people in the audience are enjoying it, and by being a jerk <em>you're ruining it for them.</em> Do you yell in movie theaters, too? Who died and made you god? </p><p>Perhaps the <a href="http://www.calacanis.com/2007/08/11/on-getting-winered/">&quot;Dave Winer, center of the universe&quot;</a> problem is contagious.</p>
<!-- technorati tags start --><p style="text-align:right;font-size:10px;">Technorati Tags: 
<a href="http://www.technorati.com/tag/sxsw" rel="tag">sxsw</a>, <a href="http://www.technorati.com/tag/sarah%20lacy" rel="tag">sarah lacy</a>, <a href="http://www.technorati.com/tag/twitter" rel="tag">twitter</a></p><!-- technorati tags end -->
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			<title>It's all about Dave</title>
			<link>http://www.cincomsmalltalk.com/blog/blogView?showComments=true&amp;printTitle=Its_all_about_Dave&amp;entry=3381926077</link>
			<category>stupidity</category>
			<pubDate>Sun, 02 Mar 2008 15:54:37 EST</pubDate>
			<description><![CDATA[<div xmlns="http://www.w3.org/1999/xhtml">

<p><a href="http://www.scripting.com/stories/2008/03/02/ouch.html">It's Dave's World;</a> the rest of us just live in it</p>
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					<includedComments:author>Hooper</includedComments:author>
					<includedComments:pubDate>2008-03-02T17:54:28-05:00</includedComments:pubDate>
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&lt;p&gt;And the rest of us just read it.&lt;/p&gt;
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