Our Services and Support
Even experienced Smalltalkers need help from time to time! You don’t need to go it alone. Call Cincom Professional Services – your performance partner with over 40 years of maximizing productivity through services and support. You can contact Jim Hazel, Manager, Cincom Consulting Services, at (513) 612-2118.
- For more information on product upgrades, mentoring, troubleshooting, performance enhancements, migrations and more, click here.
Cincom would like to make our Smalltalk customers aware of the support status for our products. In general, the current release of a product is supported as per the License Agreement and Schedule of Products that you have. If you are a supported customer, please check your monthly resolutions newsletter for updates on patches and new VMs. If you are a supported customer and aren’t receiving the newsletter, send a request to Kimberly Thomas. If you are using the non-commercial product, then look for announcements in the vwnc mailing list.
- For more information about support, click here.
- For monthly coaching sessions from Support, click here.
- For customers wishing to request a maintenance release, click here.
Customer Education Services
- To learn more about Cincom Smalltalk Education Services, click here.
- To register online for these courses, click here.
Customer Product Surveys
Our product surveys help us get valuable information about our products and usage from our customers.
- For more on these surveys, click here.