Our Services and Support

Customer Services

Even experienced Smalltalkers need help from time to time! You don’t need to go it alone. Call Cincom Professional Services – your performance partner with over 40 years of maximizing productivity through services and support. You can contact Jim Hazel, Manager, Cincom Consulting Services, at (513) 612-2118.

For more information on product upgrades, mentoring, troubleshooting, performance enhancements, migrations and more, click here.

Customer Support

Cincom would like to make our Smalltalk customers aware of the support status for our products. In general, the current release of a product is supported as per the License Agreement and Schedule of Products that you have. If you are a supported customer, please check your monthly resolutions newsletter for updates on patches and new VMs. If you are a supported customer and aren’t receiving the newsletter, send a request to Kimberly Thomas. If you are using the non-commercial product, then look for announcements in the vwnc mailing list.

For more information about support, click here.
For monthly coaching sessions from Support, click here.
For customers wishing to request a maintenance release, click here.

Customer Education Services

Cincom Education Services provides quality education to our customers to aid them in the performance of their duties. The improved performance of our students is our primary goal.