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Largest Provider of Commercial Smalltalk
Cincom is one of the largest commercial providers of Smalltalk, with twice as many partners and customers than other commercial providers.

Tom Nies

How Have We Made Customer Communication Easier?

Posted on in Categories Cincom, Resources, Smalltalk

Author and former presidential speechwriter, James C. Humes, who is credited for authoring the text on the Apollo 11 lunar plaque, once said:

“The art of communication is the language of leadership.”

Cincom undoubtedly plays a significant leadership role in providing commercial Smalltalk. Because of this, it’s imperative that we are communicating to our customers and partners on a regular basis, helping them understand what tools and resources are provided through Cincom.

For your reference, we want to provide a breakdown of the various ways we communicate as well as some of the resources we have available to you. From upgrading your product to the current release to customer programs and services, tutorials, videos and helpful newsletters like the Cincom Smalltalk Resolutions newsletter, we have everything listed for you here:

  • Cincom Smalltalk Website – The landing page for all things Cincom Smalltalk.  Here, you can find:
    • Customer Product Request Form to upgrade to Cincom Smalltalk Version 9 (full release of Cincom ObjectStudio 9.0 and Cincom VisualWorks 9.0)
    • Our customer, partner and developer programs
    • Links to participate in product management mini-surveys
    • Places to subscribe to our valuable series of newsletters (links below).
  • Cincom Smalltalk Resolutions – Subscriber-based,  Support-led, monthly newsletter to customers.
  • Cincom Smalltalk Digest – Subscriber-based, monthly newsletter that is an index which highlights recent news, events and product information on our website.
  • Hidden Gems Screencasts – Provides useful insight for customers, partners and prospects into the abilities of the products that may not be obvious, and demonstrates how to be successful with our products.
  • Product Tutorials – How-to screencasts and visual tools that make it easy to be successful with our products.
  • How Do I? (FAQs) – A knowledge base of questions that our Product Team gets asked most often.  Most of these questions start with, “How do I … ?” so we labeled this area the “How Do I … ?” section. It is filled with questions from a variety of subjects about our products—from installation to specific uses in different platforms. 
  • Cincom Smalltalk Twitter
  • Cincom Smalltalk Facebook
  • Cincom Smalltalk YouTube
  • Cincom Smalltalk LinkedIn
  • Cincom Smalltalk Instagram
  • Cincom Smalltalk SlideShare

Feel free to share that list with your colleagues and send us your feedback because we’d love to hear from you. We know everyone gathers information in different ways. We truly want to communicate as effectively as we possibly can.

Reach out to the Cincom Smalltalk Product Team at CSSTARTeam@cincom.com with your ideas or with others who may need to hear from us.