stupidity

Ask Comcast "Why do you care?"

July 18, 2007 14:26:34.244

How can you tell when a vendor doesn't have to care about their customers? When they do things the Comcast way:

Last month Dave Winer noted that Comcast's installation procedures require the use of Internet Explorer. Another Comcast user makes the same complaint. "They helpfully provide you with a CD that has a custom Comcast-branded version of IE5 for the Mac, because Apple hasn't shipped a Mac in quite a few years that has IE5 on it by default."
Even Comcast's web page shows an apparent bias against Mac users — or anyone not using Internet Explorer. When you click the page's "Games" hyperlink, an error message pops up, warning that the site "is not optimized for Firefox browsers or Macs."

If they had to compete for customers, instead of being the only (or, at worst, one of two) choice, would they act this way? I really doubt it

Comments

Comcast has made my short list...

[Mel Riffe] July 18, 2007 14:44:29.254

I had received a 'Security Advisory' email to one of my other comcast emails about my machine being infected by a virus and being used as a spam blaster.

My issues with that email and the scenario they describe:

  1. My AVG client is always up to date and hadn't detected a virus on my machine
  2. I run Adaware and Spybot, at least, monthly
  3. My kids know not to install anything without me knowing about it
  4. The link Comcast sent in the email didn't work in Firefox (The entire house is forbidden from using IE)
  5. Don't get me started on how Comcast pushed McAfee in their 'Security Advisory' email
  6. When I did use IE to visit the link, Comcast, via an ActiveX control, wanted to update Outlook Express (The entire house is forbidden from using Outlook Express)
  7. I had to go a separate Help FAQ to learn the new port number I have to use to send email.

Comcast has made my short list.

Cheers, Mel 

Oh give me a break

[] July 18, 2007 18:04:08.147

Other complaints about Comcast aside, it's incredibly naïve to think that every company that has an IE only page doesn't care about their customers.

Re: Ask Comcast "Why do you care?"

[ James Robertson] July 18, 2007 23:29:31.328

Comment by James Robertson

If you're an ISP selling bandwidth, and you require a specific browser on a specific OS, you're just stupid

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