PR

When Edgy turns into Self Satire

October 11, 2007 17:52:16.795

A couple of days ago, I noticed that Strumpette was going offline. I've never thought much of the supposedly satirical, relentlessly un-funny site - probably the best description would be "bullying" - what else to call someone who posts anonymously, and feels free to toss obnoxious invective around?

Taking note of this, I posted a short " so long, no one will miss that " thing up, and promptly forgot about it. Until last night, when I started getting email from "Amanda Chapel". The mails started off nasty, and quickly moved to incoherent and sophomoric. With the swear words "bleeped out", here's the entertaining sequence from this *cough* PR professional *cough*:

 


From: Amanda Chapel 
To: jrobertson@cincom.com 
Sent: Wednesday, October 10, 2007 8:32 PM
Subject: A Note from Amanda Chapel
 
Jim,

F*** you a******.

Sincerely,

- Amanda

From: James Robertson [mailto:jrobertson@cincom.com] 
Sent: Wednesday, October 10, 2007 8:15 PM
To: Amanda Chapel
Subject: Re: A Note from Amanda Chapel
 

Ah yes, not even able to express yourself without profanity.  The
mark of a true amateur in the PR game.


From: Amanda Chapel 
To: 'James Robertson' 
Sent: Wednesday, October 10, 2007 9:33 PM
Subject: RE: A Note from Amanda Chapel

And who the f*** are you?!

Like I said in my resignation: I seem to spend all my time
revisiting the same battles previously won. I spend all my time
trying to keep the Web's rising tide of small literal minds at bay.

I was referring to you Jimbo.

From: James Robertson [mailto:jrobertson@cincom.com] 
Sent: Wednesday, October 10, 2007 8:52 PM
To: Amanda Chapel
Subject: Re: A Note from Amanda Chapel
 

And you can't refer to me, or anyone else, without cursing.  Which
shows that you have poor communication skills.  I can insult you
from now to next year, and I won't have to swear once.  You?  You
can barely manage a full sentence without cutting loose.

From: Amanda Chapel 
To: 'James Robertson' 
Sent: Thursday, October 11, 2007 8:13 AM
Subject: RE: A Note from Amanda Chapel

Raising one's voice to an idiot is a natural thing.  And
yes, I do agree, you will likely continue to be an insignificant
f*** from "now to next year," at the very least. 


From: James Robertson [mailto:jrobertson@cincom.com] 
Sent: Thursday, October 11, 2007 7:37 AM
To: Amanda Chapel
Subject: Re: A Note from Amanda Chapel


Wow, it took you a whole day to compose another sentence that
includes an expletive.  So how does a middle aged guy masquerading
as a young woman manage to confuse himself with a PR professional? 
Are there powerful narcotics involved, or is the delusion something
you managed to bring on without extra help?


From: Amanda Chapel 
To: 'James Robertson' 
Cc: [ed: removed Cincom Marketing and Legal People's Email
Addresses] 
Sent: Thursday, October 11, 2007 8:44 AM

Subject: RE: A Note from Amanda Chapel

You are exposing your company.


From: James Robertson [mailto:jrobertson@cincom.com] 
Sent: Thursday, October 11, 2007 7:52 AM
To: Amanda Chapel
Subject: Re: A Note from Amanda Chapel

Here's the thing: I use this thing called transparency.  I post
under my own name, so that people can honestly evaluate what I say.
 As opposed to, say, you.


From: Amanda Chapel 
To: [ed: removed a fellow Cincomer's email]
Cc: 'James Robertson' ; [ed: Removed a fellow Cincomer's Email]
Sent: Thursday, October 11, 2007 9:38 AM
Subject: RE: A Note from Amanda Chapel


[ed: Cincomer name removed],

Can you stifle this Cincom knucklehead please?
 
See

http://www.cincomsmalltalk.com/blog/blogView?showComments=true&printTitle=One_Outpost_of_Stupidity_Gone=3369395102


.  See below.

Thank you.

Regards,

- Amanda Chapel

From: James Robertson [mailto:jrobertson@cincom.com] 
Sent: Thursday, October 11, 2007 8:49 AM
To: Amanda Chapel
Subject: Re: A Note from Amanda Chapel
 
Ooh, you've gone and called a lawyer now.  You could do what real
people do - post under your real name, and explain why I'm wrong.

That might require some courage though.


From: Amanda Chapel 
To: 'James Robertson' 
Cc: 
Sent: Thursday, October 11, 2007 9:53 AM
Subject: RE: A Note from Amanda Chapel

YOU ARE NOW HARRASSING ME USING CINCOM PROPERTY.


From: James Robertson [mailto:jrobertson@cincom.com] 
Sent: Thursday, October 11, 2007 9:07 AM
To: Amanda Chapel
Subject: Re: A Note from Amanda Chapel

Hmm.  I seem to recall that I'm the one who's being called names.

From: Amanda Chapel 
To: 'James Robertson' 
Cc: [ed: removed fellow Cincomer Email Addresses]
Sent: Thursday, October 11, 2007 10:34 AM
Subject: RE: A Note from Amanda Chapel

IT'S NOT ABOUT NAME CALLING YOU F****** LOSER.  IT'S
ABOUT YOUR MISUSE OF CINOM PROPERTY.

STOP IT IMMEDIATELY!




This is what happens when you take a completely self-absorbed "PR" person who has come to believe that their audience is other PR people. Edgy is all that matters; never mind those actual prospects who might want to spend real money buying a product. When you take it too far - as this person has - you get an astonishingly thin skinned, can dish it out but can't take it bully. Go read through the archives at the Strumpette site - the author is all too willing to toss invective. Call BS though, and his/her spleen bursts.

Update: Apparently, Strumpette is not amused. Now he/she has taken to sending emails to Cincom's executives. I guess "can dish it out, but can't take it" really, really applies here.

Update 2: This truly is a molehill. I'm getting more referrals for this search than I am for Strumpette :)

Update 3: I guess I had no idea just how unhinged Brian Connolly (the man behind the anonymous troll) really is - check out this post from Robert French - the F-Bombs sent to fellow Cincomers and Cincom management are hardly all that this guy is capable of; more than one person has been harassed by phone as well. On a humorous note, I now see why Connoly went bats when I asked about the masquerade - check out the picture over at French's site :). Hat tip to Mike Krempasky for the link.

Update 4: Looks like the kind of nastygrams sent to my management are par for the course - check out this from 2006, at Media Orchard:

This is not a new tactic. Strumpette enjoys attacking people, but prefers opponents who are unable to defend themselves. Strumpette and/or Brian have approached the employers of several bloggers who have criticized the Strumpette blog, trying to shut them up. In general, Strumpette's intimidation tactics have worked like a charm.

Update 5: Look gang, the formerly anonymous troll has decided to graduate up to plain troll - he's put up a blog under his own name, but sadly, he still can't communicate without vulgar language. Maybe someday he'll leave 7th grade behind...

Update 6: This Connolly guy is something else. He posted what I suppose he thinks is clever (go ahead and visit futhermore.com if you wish - no Google juice from me :) ). Suffice to say, it was yet another 7th grade level, vulgarity laced post. So I sent this via his comment form:

Congratulations, Brian - you've graduated from being an anonymous troll to merely being a troll. Someday perhaps, you'll learn to express yourself without using vulgar language. Until then, enjoy being mostly ignored.

So, he sends the all too common response to a colleague in marketing, and cc's corporate management:


From: Brian Connolly <bconnolly@furthermore.com>
Date: Wed, 24 Oct 2007 11:48:07 -0500
To: [ed: Cincom Address Removed]
Cc: [ed: Cincom Address removed]
Subject: Furthermore

Steve,

Again, will you PLEASE stifle your employee!!!!

Thank you.

Brian Connolly 

Showing again, Brian sure can dish it out, but he goes crazy if you dare to criticize him. It goes on, as I responded to an email he sent one of my colleagues:


From: James Robertson [mailto:jrobertson@cincom.com] 
Sent: Wednesday, October 24, 2007 12:41 PM
To: bconnolly@furthermore.com
Cc: Kayser, Steve
Subject: Linkbaiting


It's a fine attempt at linkbaiting, Brian, but it's not going to work.  Try looking at:
 

link:http://furthermore.com
 

Which shows nothing for your site.  Now have a look at Rubel's numbers (who you tried linkbaiting in your post about me):


link:http://micropersuasion.com

Or even the results for my smaller niche blog:

link:http://www.cincomsmalltalk.com/blog/blogView

So no, I won't give you the satisfaction of a link. I very much doubt that Rubel will spend more than a second on you either. 

Again, predictably, he went nuts:


From: Brian Connolly    
To: [ed: removed Cincom employees' email addresses]
Cc: 'James Robertson'    
Sent: Wednesday, October 24, 2007 1:54  PM
Subject: LAST NOTICE: STOP  IMMEDIATELY

Steve,

FOR THE LAST TIME? CAN YOU STIFLE YOUR  EMPLOYEE!!!!!

Brian Connolly


I'd add commentary, but it speaks for itself...

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Comments

Wow ...

[Rogers Cadenhead] October 11, 2007 18:57:11.050

This is a person who works in PR, an industry devoted to showing companies how to put their best foot forward? Yikes.

Pollution

[Mike Thompson] October 11, 2007 23:37:25.639

James, I'm sure you're very passionate about DRM, PR, etc, but why on earth do we have to put up with this stuff getting through to the main Smalltalk aggregator?

I mean, your rants are no doubt very interesting to you and perhaps some others, and good luck to you, but I can assure you they are EXCRUCIATING boring and nutty to people like me who are simply interested in staying abreast of Smalltalk and it drives me crazy that I have to wade through all this frothing-at-the mouth bollocks.

Spare us please.  Get two blogs: one for smalltalk and one for the rest.  Or something.  If you care about Smalltalk.

Given your are endlessly on about PR, it is the ultimate irony that each and every one of your bad PR rants is polluting the Smalltalk aggregators.  When I came to Smalltalk about two years ago I thought "what on earth is all this rubbish about", how disorganised must the Smalltalk community be to allow this?   By way of contrast, the python aggregator is solely about python - virtually no pollution whatsoever.  You make Smalltalk look bad.  Or , at least, that's my experience.

And also please also be aware that there's a secondary effect in all this.   You say you are to be a Smalltalk evangelist and a product manager and yet you appear to be conducting sandpit-esq hissy fit exchanges over pointless topics with strange people AND THEN BOASTING ABOUT IT.  For god's sake. This is unbelieveable.  I'm one of your customers and I'm completely horrified at this grossly unprofessional behaviour.  Given the complete stuff-up with Widgetry, and the complete absence of progress on any number of important fronts, don't you think you might want to be concentrating on something that might redeem Cincom?  Don't you think you might want to be carefully explaining what happens next?  Don't you think you might, at least, want to be evangelising Smalltalk in a positive, professional way?

Here's an example of how a professional evangelist works:  http://blog.digitalbackcountry.com/   Notice the generally positive tone. Notice the way the posts are on topic.

Please, please, at a minimum, get another blog for your non-Smalltalk interests.

 

I second that

[Claus] October 12, 2007 3:51:21.578

For a product manager, you are spending a lot of time talking about other things. This can be, but at another blog please. This is where smalltalk things should go. The rest is interesting but it should be separated.

 

Cheers from Europe,

Claus 

Click Next

[Zulq] October 12, 2007 4:23:33.175

I welcome the variety. It doesn't take much to move on to the next post. I often do after a quick scan.

 

As for Amanda Chapel, wow...

Suggestion

[Stephen Pair] October 12, 2007 7:57:16.244

I'd suggest moving the more niche interest stuff to a separate blog. For example, I find the posts on bottom feeder and the finer details about the "blogosphere" uninteresting. A separate blog for that stuff would probably be good. Same thing for Smalltalk stuff vs more general interest technology industry stuff (both of which I'm interested in). It would be nice if people are able to create a custom feed that only includes the topics in which they are interested. Also, I agree with others that posts like this one are a waste of time (though I imagine some would find it entertaining). Just a thought. I do find your blog interesting and thank you for all the posts. I just find myself tuning out from time to time due to the volume of stuff that I don't have an interest in.

Write Your Blog to Please Me

[Rogers Cadenhead] October 12, 2007 8:15:42.503

I come at this from the other side. I read James for the industry rants, not the Smalltalk tidbits. As a side effect, I'm learning more about Smalltalk and will undoubtedly break down and try the language.

  

mono blog or real blog?

[ Troy Brumley] October 12, 2007 8:54:30.355

Comment by Troy Brumley

Mono topic blogs are monotonous, keep blogging on a variety of topics and we can just filter by category if we don't want to read the pr stuff.

personal recommendation

[HKN] October 12, 2007 9:19:57.296

as with respect to things like the reported email "conversation": let waste swim by

accepting their minuscule ego by ignoring such people is the adequate answer - and will outrage them much more than any smart (or vulgar) answer

as for the type of Blog: I like a mixed Blog, it sometimes opens my mind to things I did not think about before. It is easy to skip what I am not interested in 

 

Re: When Edgy turns into Self Satire

[ Terry] October 12, 2007 9:37:26.605

Comment by Terry

Jim

Considering that you control the blogserver, might I suggest that you produce muliple blog feeds from your blog rather than multiple blogs. This would satisfy everyone.

Re: When Edgy turns into Self Satire

[ James Robertson] October 12, 2007 10:30:19.661

Comment by James Robertson

There's a feed for each category - the naming convention is blog_categoryName.xml

You can subscribe selectively that way. There's even a menu of available category feeds on the main page, and another menu that gives category specific HTML views.

[] October 12, 2007 14:58:56.323

Indeed, please note the the blog's title.  I actually came for the Smalltalk and stayed for the rants! :D

OK for variety

[giorgio] October 12, 2007 20:45:14.810

Hi, James,

I like your blog and the variety to. Sure, I'm here for smalltalk first, but now a lot of blogs I read come from some link found on your. 

OK, I don't care about baseball, but I think you would not  like to talk about football!

 

Aggregator

[Mike Thompson] October 12, 2007 21:59:27.431


James, I don't directly read your blog so your suggestion doesn't help.

But, as I explained, I do read the Smalltalk blog aggregator and it's there that I see the pollution. I see endless non-Smalltalk posts from you.  Sometimes, like yesterday, your very long post (on which I'm currently commenting) pushed virtually everything else off the front page.  

What can be done about that?  

Stay The Course

[W^L+] October 13, 2007 5:04:14.103

I came for Smalltalk, but I stay for the all-around commentary. I had the "privelege" of having to deal with an invasive, single-minded, and aggressively promotional PIO at one place. It was a relief to get away from there. It leaves you feeling greasy.

Perhaps the Smalltalk aggregator can use the Smalltalk-only feed, so that the page isn't polluted. For your loyal readers, don't change a thing.

Get Away as Fast as You Can

[Name Withheld] October 13, 2007 14:37:38.924

This is a fight you can't win, James. People like "Amanda" don't stop because of forceful public condemnation. They feed on the anger they provoke and have an endless amount of time to waste on stuff like this. In my experience, it's better to stop interacting with people like this completely. They get bored and find some new target to abuse.

Re: When Edgy turns into Self Satire

[ James Robertson] October 13, 2007 15:56:20.977

Comment by James Robertson

Mike,

Well, I can look into creating a feed that has more than one category (the ones I use for Smalltalk oriented content), and then see if I can get Planet Smalltalk to use that. In the meantime, most feed aggregators (like BottomFeeder) can filter by category. If you use an aggregator, then just filter out everything that isn't in a small number of categories: smalltalk, cst, events, seaside, development, deployment. Possibly a few others.

[] October 14, 2007 5:39:12.352

Dear James,

Different blog categories is not enough i think. Your blog has a direct link from www.cincomsmalltalk.com.

So people interested in smalltalk, and visit cincomsmalltalk.com, get very easily also "information" about american sports, tv settings, etc.... This isn't information you expect from a "product management blog".

So I agree with the suggestion to get two blogs.

M
 

just go on

[Viktor Svub] October 14, 2007 9:45:56.046

+1 vote to continue the current way

For James: I'm a smalltalker and come here for smalltalk-related info, and I'm also interested in the DRM problematis, but that's not the point - i think this is and should stay a personal blog, I want to know who gives me the informations i find there, even if i don't need it, even if I don't agree with you in many points.

For All: We're all humans, not information-collecting machines - read what you want, filetr-out the rest or make a machine to do it for you - and just accept this fact.

I second Mike Thompson

[Kenneth Johnsen] October 14, 2007 20:33:28.693

I second Mike Thompson.

I thought this blog was about Smalltalk. But it's mostly about calling people in the music industry "stupid" or "idiots".

Incidentally, I listen to every podcast you put out, and those are mostly sombre and enlightening.

 

Let's get more smalltalk on the blog. And less Scoble and DRM, plz.

 

 

Regards,

 

Kenneth

kenneth *at* kennethjohnsen.dk