You Can't Hide

Via Scoble comes the most nightmarish delayed flight I've ever heard of - this is the sort of tale that used to just be told "over beers" between friends - now it's the sort of thing that could go completely viral. Airlines have a fairly consistent history of not being completely straight with customers - that's simply not going to work anymore. Not when so many people have phones and cameras that can shoot video and record audio.

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