The joys of tech support

So my new tv arrived today. This was cool - another toy to play with. Well, that's what I thought. The reality was way uglier. First, a valve in the out pipe from my sump pump burts - I found this out while pulling audio cables in the basement. Joy, there went a call to the plumber and a few hundred bucks. Went quick though - the guys I called were really fast. Ok, on to the tv. Move the cables, get the Replay reattached - oops, no network connection. No network! Check the cables, boot the notebook off it - comes up, sees the network. Oh joy, back to Sonic Blue tech support. I've dealt with them before, and I dreaded the talk. Sure enough: Me: The replay isn't seeing the network Them: Have you turned your firewall off? Me: My other Replay sees the net just fine Repeat until truly annoyed Sigh. I finally cadged an RMA number out of them. Customer service. Hah!