So I'm heading to Frankfurt tomorrow, on USAirways, and I decided to check flight status (I never do this). Probably a good thing I did - here's what I found out about the outbound flight from BWI:
Ok, this is fascinating. I contact USAirways. They apologize for not notifying me (so far so good), but then accidentally disconnect me. Sigh. Call back. While I'm waiting, I hunt around on Expedia to see what's there. Looks like there's an earlier PHL flight (goodie - longer layover), and a later flight (which would require moving my flight to Frankfurt as well).
I tried to see if they would move me to the later flights, but no dice - understandable, since they said there were only business seats left. I did express some surprise at that, since Expedia says that there are, in fact, coach seats.
At this point, the call center guy at USAirways got snippy, and tried to blame the whole thing on Cincom travel. Yeah, that's going to make me want to fly your airline again - blame shifting. Looks to me like the powers that be at USAirways need to look at the customer service end of things, and fix a few problems. When you cancel a flight out from under the customer, you don't engage in blame shifting - even if the travel agency was at fault. You accept the blame graciously, and move on. Otherwise, the customer is likely to look elsewhere for their next flight. I know I will.
Update: I checked with Cincom travel, and no - USAirways never notified them. Great job giuys - thanks for making my next flight not be on your airline.
USAirways, cancellation, air travel