podcasting

Quality vs. Quality

June 25, 2006 11:13:21.205

Scoble has a good take on a debate that he heard at bloggercon: do production values (in video/audio) matter?

In the discussion it was clear that there is a coming conflict between people who "do it for love" and those who are doing video to build an audience, which presumably they are doing so that they can sell advertising or get sponsorship. In other words there are those who believe in production values and those who think that the production values advocates are missing the point: that everyday people can now use video to communicate in a new way.

I think he gets that right - it all depends on the type of information, and the target audience. If I'm doing a screencast on Smalltalk, my target audience is developers - if they are interested, then production quality has to be "good enough" - my voice has to come through, and the screens I'm showing have to be easily visible. If, on the other hand, I'm trying to produce a drama series that people will watch (like they would watch TV), then my production requirements are way up there - the last thing you want is to be seen as the next Ed Wood :)

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development

All stuff, no fluff

June 25, 2006 11:59:58.648

Chris Petrilli nails the difference between dynamic languages and the mainstream static ones:

I think that dynamic languages cater especially well to this issue for a few reasons. First, they do not muddle your code with non-core expressions. This means that 80% of my code isn’t spent making the compiler happy, or doing its job for it. The code that I write is focused purely on the problem domain that I’m trying to solve. This means when I go back, or anyone else does, there’s less time spent trying to understand why I marked something as final and more about what the logic does.

Couldn't have said it better myself. Who are you looking to satisfy: the requirements, or the compiler? The more of the latter that you have to spend time on, the less you end up with the former.

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weather

An evening of storms

June 25, 2006 22:17:47.108

So far, it's something like 4 inches of rain... since about 8 pm! Here's why:

Summer Storms

It's a veritable flood out there :)

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food

You wanted hot?

June 25, 2006 23:35:29.664

"Food" might be the wrong category here, but if you want hot sauce, have a look here - and take note of the special item they have at the top:

What you will find inside the Famous Reserve bottle is amazing, a 1ml pharmaceutical grade vial filled with this Pure Capsaicin Crystal.--No more than 999 Bottles will be offered

Now that's hot :)

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PR

Communications and Trust

June 26, 2006 8:27:27.294

Via Doc Searls, I found this piece by Kent Newsome. He nails the reason why blogging (podcasting, vlogging, etc, etc) aren't taking off in so many companies:

What I'm still not buying is blogging as a tool for traditional businesses that sell traditional products and services. The people who manage these companies are going to have to cover a lot of ground to get from content blockers that don't let you visit ESPN to employees blogging on the clock. Not to mention all the corporate policies about what is and isn't fair game for blogging about that would have to be written and enforced. And then there are all the labor and lawyer problems that would arise if an employee got disciplined or fired for unacceptable content, etc.
In sum, most businesses don't trust their employees enough to allow them to blog.

Replace "blog" in that last sentence with just about anything. It goes double (or triple, or pick your multiplier) if your company is unionized - the fact that you need a union is illustration enough that there's a lack of trust.

Is this a killer? I doubt it, at least in the short/medium term. Apple apparently bans employee blogging, and they're doing quite well. Over the longer haul, I think firms that trust their employees will do better than the ones that don't - but it will likely require a new generation of management before we see that.

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itNews

WinFS Roundup

June 26, 2006 11:43:12.725

Dare Obasanjo has an excellent roundup of the WinFS crash and burn - go read it.

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weather

Epic Rain

June 26, 2006 19:20:50.885

It's still raining here - if you live in the US, you've probably seen the coverage of the rain on the east coast. Heck, I had something happen this morning that I've never seen - the rain last night managed to get into my car's gas line. I had to drive my daughter to camp, and the first 2 miles was an adventure. Here's the radar map right now:

Still Raining

Heck, if we get another 1/2 inch of rain, we'll break the June record for rain (set by Agnes in 1972). I'm just glad we don't still live in our old neighborhood, which was on a 100 year flood plain.

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smalltalk

Smallthought takes an investment

June 27, 2006 8:38:29.601

Looks like Avi and Andrew have decided that they need an infusion - Om Malik is reporting that they've taken $2M in venture capital:

Dabble DB, a Vancouver-based online database / hosted application creation company has raised around $2 million dollars in Series A venture funding from Ventures West, a Canadian VC fund. Paul Kedrosky, a venture partner with the fund, is leading the investment in the eighteen-month-old company. The company will also come out of “beta” tomorrow.

That's interesting, given what Avi said about venture money last April:

DabbleDB came out of their experience in consulting - the ad-hoc spread of semi-shared data that really should have been fully shared (eg - emailed spreadsheets). Had they tried this a decade ago, they would have gone the whole VC "take the money" route. That's not the way they went - they believe in a "late binding" approach to business planning. Once you take venture money, a lot of options get closed off - you are committing to a specific set of plans. So Avi's take: Taking Venture $$ is a premature optimization

Sounds to me like they are still in late binding mode though - they held off on venture capital until they needed it. I hope they don't run into any of the classic "business optimization" scenarios that can come with funding.

Update: Mike Arrington covers the story

Update2: Tim Bray has some kind words for DabbleDB, Avi, and Andrew.

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tv

NBC gets a clue

June 27, 2006 9:49:59.287

Steve Rubel:

In a terrific reversal of its prior stance towards the site, NBC is set to run promos on YouTube , according to AP.

Maybe they could explain it to the MPAA and the RIAA.

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cincom

Tom Nies to speak in NYC tonight

June 27, 2006 9:56:33.164

Cincom's President, Tom Nies, is speaking at a UN sponsored conference in NY this evening. I posted details on this here last month.

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gadgets

Another sign of intelligence

June 27, 2006 10:22:38.623

Looks like the hardware vendors have figured out that a Blu-Ray/HD-DVD format war isn't a great idea: there are plans to start shipping dual mode devices:

Samsung and Toshiba have joined forces to end the format wars for good. They are releasing a hybrid player that plays both Blu-ray and HD-DVD formats. But that’s not all! Sony and NEC are also releasing a dual-format player of Blu-ray and HD-DVD. This is back-up for Sony, since they did loose miserably with Beta.

I'm certainly more likely to buy one of those in the short term. My other option would be to hold off until a clear winner emerged.

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cst

Cincom Smalltalk Summer Release News

June 27, 2006 14:11:34.400

We will have the Summer Release of Cincom Smalltalk shipping as of June 30th. As soon as that's done, we'll post the new bits for NC download. The details:




Release Date: June 30, 2006

The summer releases of Cincom Smalltalk are maintenance/bug fix releases. As such, you won't see any new features coming out. You will see enhancements, bug fixes, etc.

The new VMs for Mac OSX (Power PC only and intel Mac VM) will follow after the summer release, but before the Winter release). We will formally ship these new VM's in the winter release, but they will be available via vw-dev (and to other interested parties) before the winter release.

Highlights for VisualWorks

  • Security - We are including an implementation of PKCS #8
  • COM - The COM Automation Wizard can now save and restore settings to create a VW COM server image.
  • Font Matching - on Font matching failures, the system will return the best match it can find instead of raising an exception
  • WS* - Further Enhancements to various aspects of our WebServices implementation
  • NetClients - We have implemented support for Digest Authentication and for NTLM Authentication

There are various other improvements and bug fixes; the file fixedARs.txt on the CD includes an exhaustive list

Highlights for ObjectStudio

  • We are providing Early Access for ObjectStudio 8 by request only - please contact James Robertson if you are interested
  • OLE bug fixes and enhancements
  • Database bug fixes and enhancements
  • Both the XML Parser and the Opentalk framework have been synchronized with the VisualWorks implementations

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windows

Windows Genuine Stupidity

June 27, 2006 14:52:57.323

Ed Bott is worried about where Microsoft is taking the WGA program, and I don't blame him. The non-denials from Redmond are none too encouraging either. The measured walk toward 1980's style IBM bureaucratic stupidity seems to be transitioning to a jog. If they actually start requiring that you have the upgrade system on, then they'll have broken into a full-blown dash.

Can you imagine the hair pulling in IT departments as they try to sort out driver problems after a blown upgrade that they couldn't test first?

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law

Why net neutrality rules would suck eggs

June 27, 2006 18:35:34.477

Doc Searls, in the process of explaining how the non-compliance of low power FM transmitters (for the iPod, etc), gets to why I don't trust governmental regulation:

One is the fact that Congress and the FCC have done more to make "free over-the-air radio broadcast services" unattractive than a million little FM transmitters ever could. Between relaxed ownership rules and increased "indecency" fines by the FCC, the AM and FM bands have become boring beyond endurance. I have my problems with satellite radio too (for all their diversity, all the channels on both services are owned by one company apiece, and the two silo'd systems are entirely incompatible); but my Sirius radio provides infinitely more usefulness than I can even imagine getting from "free" radio today. All that's left for me on "free" radio are our local AM news station and NPR/PRI programs, most of which I get now via Sirius or podcasting.

Once the Feds define the net as a "public utility", it will go the way of TV and radio - with bozo rules like the ones Doc rightly condemns here.

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general

Don't analogize your way into a ditch

June 27, 2006 22:17:49.409

Ted Neward analogized the Vietnam War to O/R mapping, and now has to respond to the predictable complaints:

"The Vietnam War is a bad analogy for O/R-M." Vietnam remains, for most Americans, as the quintessential symbol for "bloody, ugly, unresolvable quagmire". And, as some have pointed out in comments on the blog post already, all analogies break down eventually, and this one is no different--as one commenter put it, nobody ever died from a bad O/R-M tool. (Though the day is not far off when such could occur, given the incredible spread of technology into all corners of our lives--it's not too hard to imagine a day when a patient dies because a doctor received incorrect information about a medical allergy from the enterprise system he/she uses to call up patient records.)

Rule number one when making an analogy: Don't pick one that will immediately drive the conversation into a ditch. It's like saying: "whatever you do, don't think of a zebra"...

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itNews

There's Big...

June 28, 2006 8:00:04.552

And then there's astoundingly big. From Greg Linden:

Google reportedly had an estimated 450k machines two months ago and adds machines at roughly 100k per quarter. In 2004, each of these machines had 2-4G of memory, and, two years later, likely are up to 8G standard.
That means that Google can store roughly 500k * 8G = 4 petabytes of data in memory on their cluster.

I'm guessing that their local power company loves them, a lot.

Hat tip Patrick Logan

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podcasting

Audio, Video, Text - Location Matters

June 28, 2006 13:59:29.981

I was listening to the latest Gillmor Gang, and the end of the conversation caught my attention. Someone (can't recall who) suggested that Gillmore start including transcripts of the gang podcast, as a way of increasing listenership - apparently, the opportunity to scan the transcript drives more people to listen. Gillmor was having none of that, but it got me thinking.

I listened to the podcast while I was out jogging (have to take advantage of the dry air here). If I want to take something in while jogging, audio is my only option - I can't read while I'm plodding along, nor can I watch video. While I'm in my office during the day, I can watch video, but it sucks down time - for that matter, so does Audio. If it's much longer than the average RocketBoom, I probably don't have time for it - I'd much rather read text.

During the evening, I don't want audio or video. I'll take my laptop into the living room, but my wife finds it offputting if I slap headphones on while I'm sitting with her - so again, text works best then. Now, if I drove more, that would fit in more time for podcasts - and admittedly, my low rate of driving is an anomaly compared to most people. Even so - video doesn't work for driving.

To my mind, that limits the potential reach of video blogging - it takes as much time to get through as audio, and requires a lot more attention. For me, at least (and I suspect, for lots of other people), the potential time for audio is much bigger: exercise time, working in the yard/garden, driving. Text works anytime I'm in front of a PC, and chews far less of my time than audio. Video? Beyond training and education, I'm thinking that the time allotment for professional use is pretty slim.

At the same time, I wonder about the advertising model for audio. I was just listening to the GillMor Gang, and Steve slaps a 6 minute ad at the front of the show. Zip - using fast forward on my iPod, I zoomed right past that. If he made the ad shorter - say 15-30 seconds - I might not bother. Six minutes though? You've got to be kidding.

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smalltalk

DabbleDB gets more press

June 28, 2006 16:13:00.097

DabbleDB launches tomorrow, and there's more press around that, here and here. The latter story notes that DabbleDB is in the space (end user development) that Microsoft is only talking about.

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law

The net as it is wins - for now

June 28, 2006 21:27:39.868

Net Neutrality went down, and I for one am glad to see that:

A U.S. Senate panel narrowly rejected strict Net neutrality rules on Wednesday, dealing a grave setback to companies like eBay, Google and Amazon.com that had made enacting them a top political priority this year.

For those of you who think this is a bad thing - Recall the FCC's actions after the Superbowl "wardrobe malfunction". If you think the US government is going to lay down neutrality rules and then keep a hands off attitude beyond that, you probably also think you'll find a pony under every large pile of manure...

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development

A good question

June 28, 2006 23:45:08.945

Keith Ray notices something:

Why do companies that hire only "the best" employees, and want to provide "market-leading" products or services (again, their goal is to be the "best") choose to go with average technology in implementing these products and services? And then defend that technology choice by saying that they want a bigger pool of developers from which to hire -- more people that already know that technology.

If you want the best, you won't find it in the center of the herd.

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movies

The Lake House

June 28, 2006 23:51:32.048

My wife and daughter wanted to see "The Lake House" this afternoon - I went in with no expectations, but I was pleasantly surprised. The movie hung together pretty well, once you bought into the "two years apart" plot device. I did periodically think "why doesn't one of them Google the other?", but that would have destroyed the plot.

It's definitely in the "chick flick" area, but it was pretty well done. On balance, I recommend it.

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customers

Out of Pocket

June 29, 2006 8:50:03.039

I'll be at a customer location today, completely without network access (I know, the horror :) ). I should be back online later this afternoon.

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BottomFeeder

BottomFeeder on VW 7.4.1

June 29, 2006 14:17:49.014

I'll be getting an initial build of BottomFeeder on VW 7.4.1 out this afternoon - the major new stuff is plumbing (we now have NTLM auth support, for instance). I'll have a summary of what's new soon - I'm hoping to release Bf 4.2 on top of 7.4.1 in the very near future.

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cst

If I doubted the need...

June 29, 2006 17:57:14.083

If I doubted the need for a better deployment answer for Cincom Smalltalk, I have been being reminded all afternoon. The process of working through Runtime Packager issues on a new release (7.4.1 in this case) are never fun. It's always fairly straightforward once I get the packaging script saved with the right parameter set, but until then - utter pain. This remains at the top of my agenda for things that need to be made better in the product.

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marketing

An all too common complaint

June 29, 2006 20:04:58.689

David van Couvering has two issues with DabbleDB:

I did look at the privacy policy, and I have to admit after all the news of data getting stolen and compromised, it didn't give me a warm fuzzy. No discussion of security auditing; no discussion of how they are securing your data; no clear ability to ensure that your data has been removed completely when you want it removed. Hmm...
I had thought of maybe using it to quickly create some apps for my personal data, but found myself backing off from putting my data on their server. It appears that their focus is on SMBs, but would SMBs want to put their business data online like this? I also found myself not wanting to pay the monthly fee; I do hope they can find another business model that doesn't require the consumer to pay. Maybe they could make it free up to 10MB of data or something. Otherwise I'm concerned that they just won't get the uptick I think they deserve.

I understand the first concern - but looking at the privacy policy, it seems reasonable to me. As to getting data out - not having done more than just look at Dabble, I can't really say much about that.

The second concern is one of those things I find fascinating - the expectation that stuff should be free. Richard Stallman may be happy with that theory, but here's the thing - it costs real money to pay a mortgage and put food on the table. Where is this expectation of free coming from? Maybe developers should stop getting paid - that may be the only way to insert some reality back into the software space.

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enterprisey

Enterprisey vs. Getting it Done

June 29, 2006 22:16:26.343

James McGovern throws the gauntlet down to the Ruby crowd again, challenging them to get something published:

Folks reading this blog entry need to consider adding him to their blogroll... Awhile back I threw out the challenge to the Ruby community that if within thirty days, they could get a single Fortune 100 enterprise whose primary business isn't technology to tell a story in a public forum (conference or magazine) about how they used Ruby to develop an enterprise application (aka system of record) that I would make a sizable donation to a mutually agreed upon charity. I still have my money in my pocket.

He repeats the challenge further down in his post. The thing is, non-technology companies have no real motivation to do that. If problems are being solved, they tend not to care how it was done - at least in the corporate marketing and executive suites. In the standards/architect groups, and in IT groups, on the other hand, they tend to be overly concerned with following the herd, due to the perceived safety - see my post earlier on that.

The people who most need to wonder about potentially better ways of doing things are the architects and IT managers. Asking for case studies - which will have to flow from the Marketing group - isn't going to move the ball forward.

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community

Say hello to Marten Feldtmann

June 29, 2006 23:23:21.485

Marten Feldtmann has joined the blogging lineup here - go check out his thoughts on Smalltalk and C# over here.

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cst

Cincom Smalltalk Summer Release 2006

June 30, 2006 9:39:52.565

The Summer Release of Cincom Smalltalk is officially out - upgrades are being sent to existing customers now. I'll be updating the NC download application today.

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cst

Store Version History Extensions

June 30, 2006 10:16:57.187

Boris Popov has extended the RBStoreExtensions package to add color to the graph of version history. Check out his extensions in the public repository

I should mention that Boris has moved his blog there - you can subscribe to him here.

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law

In the "lawyers are helpful" category...

June 30, 2006 10:48:11.357

Explain to me again how class action suits help people?

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law

Shocker: Another Bogus Patent

June 30, 2006 11:14:13.085

It looks like OSS might get hurt as a side effect of this patent suit - even though the patent itself is blatantly stupid. FireStar claims to have invented O/R mapping in this patent. Hmm.

Just off the top of my head, The Object People created TopLink back in the early 90's. Around 1992 ParcPlace shipped the ObjectLens. There are likely hundred of others out there; those are just two Smalltalk specific implementations that come immediately to mind. Reading through the patent, it looks like the ObjectLens should certainly be prior art.

This is yet another example of how patents and software don't mix. Copyright ought to be enough.

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law

Lessig Misses the point

June 30, 2006 12:30:46.705

Put Lessig on the list of utopians who believe that we can get neutrality legislation for the internet, but not get any of the content restrictions that have appeared on TV and Radio with it. You want the "7 bad words" banned? Then advocate for neutrality. You want the political free for all of the current blogosphere to fall under campaign finance laws? Then advocate for reform.

While you're at it, check the pile of manure - there might be a pony in there too.

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management

Kind of useless...

June 30, 2006 13:12:48.333

This is a funny story, but at the same time it illustrates a problem not addressed by the humor:

This recently hired pilot fish is trying to improve security by installing security cables to lock each laptop to a desk. That's simple enough, right?

So IT locks each laptop to a desk to prevent theft. Ok... but that also completely destroys the rationale for getting a laptop in the first place. The point is mobility, both inside the office and outside of it. If your plan is to lock them down, just get desktop machines and flatscreen monitors - it will be less expensive, and easier to upgrade.

It's things like this that lead the user community to just shake their heads at the ideas that flow down from management and IT...

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windows

Deck Chairs on the Titanic?

June 30, 2006 16:38:05.279

Microsoft shuffled their exec team again - it's starting to look a lot like IBM back in the bad days of the early 90's....

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cst

Cincom Smalltalk Summer NC Available for Download

June 30, 2006 18:04:18.997

The download site has been updated - follow the link that was sent to you in email, or register for the NC here now. VW 7.4.1 and OST 7.1.1 are ready for download. Enjoy!

Update: All the configuration file issues have been dealt with now; the new bits are ready for download

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BottomFeeder

New BottomFeeder Dev build up

June 30, 2006 20:38:15.409

I've just posted a new development build of BottomFeeder on the site - this is based on the newly released VW 7.4.1, and should support NTLM proxy servers. As well, the spell check code for the editor is now pure Smalltalk - which means that it's faster, and works on all supported platforms. The build scripts are updated as well - you should be able to build from the Public Store or from parcels.

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marketing

Paid Splogging

July 1, 2006 10:09:10.996

Doc Searls links to Mike Arrington, who's taken note of PayPerPost.com. Here's Mike's description:

Ted Murphy, CEO of advertising firm Mindcomet, has launched a new service called PayPerPost.com. You guessed it, it’s a marketplace for companies to connect with bloggers who are willing to blog about a product - for a price. The companies can set guidelines for their requests such as whether a picture must be included and whether they will only pay for positive blog coverage. There does not appear to be any requirement that the payment for coverage be disclosed. There is a requirement that PayPerPost.com must approve your post before you are paid. Wow.

This sounds like a blogosphere version of product placement. You know - you watch a movie, and when a laptop gets opened, it's a MacBook. When a soda gets drunk it's a coke. And so on. I'm not sure I'd call this the end of the blogosphere as we know it, but it sure will make separating the wheat from the chaff a lot harder.

Of course, you already need to pay attention to the messenger. I do Smalltalk advocacy here, and you should take note of the fact that I'm the product manager for Cincom Smalltalk. The relevant bit here is that I disclose that - and as Mike notes above, there's no apparent disclosure in the PayPerPost system. What this boils down to is that anyone using this service had better hope that they aren't found out - their stealth marketing will turn into an anti-campaign immediately.

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logs

Weekly Log Analysis: 7/1/06

July 1, 2006 10:59:58.909

It's time for my weekly look at the logs - first up, BottomFeeder downloads, which ran at a rate of 161 per day last week:

PlatformBottomFeeder Downloads
Windows409
Update201
Mac X117
Linux x86112
CE ARM94
Mac 8/954
Solaris34
AIX29
HPUX28
Windows98/ME23
Sources14
Linux Sparc9
SGI3
Linux PPC3
CE x862
ADUX1

Those look about the same as always. Next, the HTML page accesses:

ToolPercentage of Accesses
Mozilla64.1%
Internet Explorer25.1%
MSN Bot3.2%
Other3.8%
Opera2.8%
Megite1%

That looks like the normal distribution for the site. Interestingly, the absolute number of pageviews doesn't seem to be rising much, while the number of unique IP addresses in that mix is rising. Good trend, I'd say. Finally, the RSS accesses:

ToolPercentage of Accesses
BottomFeeder21.1%
Mozilla20.2%
Other13.8%
BlogLines10%
Net News Wire8%
Safari RSS4.4%
Google Feed Fetcher3.6%
NewsGator3.2%
Internet Explorer2.4%
Planet Smalltalk1.7%
BlogSearch1.7%
RSS Bandit1.5%
RSS 2 Email1.3%
Opera1.3%
SharpReader1.1%
JetBrains1%
Feed Reader1%
Java1%
MSN Bot1%
Liferea1%
Lilina1%

Slight increase in share for Bf this week, but about normal otherwise.

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BottomFeeder

New Dev Build Posted

July 1, 2006 15:19:06.946

I've posted a new dev build - the one I posted yesterday had some issues with the update tool. THis one seems fine that way - go to the download page, and scroll down to the Dev section. Bear in mind that this is a dev build, so it would be prudent to back stuff up :)

Update: If you do grab this dev build, then grab the update for the main (BottomFeeder) component - there was a missing code problem in that piece, and the update addresses that.

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rss

News Junkies and Everyone Else

July 1, 2006 19:11:16.993

Scoble explains in a Wired interview why RSS will remain important - but will also stay niche:

In an RSS aggregator it shows you any new things, so it makes it so much more productive. So the first thing I ask is, do you read more than a couple of sites? Do you keep going back to the same sites?

And that's why it's not going to go mainstream, because if you're reading only one or two, there's not enough of a productivity gain for you to care.

That's why journalists and newsfreaks care, people who are passionate about keeping up with lots of things. It's the passionate ones, and they're the ones getting everybody to pay attention anyway.

That's about the size of it. People like me (I'm subscribed to 311 feeds right now) are outliers - most people just aren't interested in that much news and information. If you visit a handful of sites once or twice a day, a browser works great, and bookmarks are sufficient. It's only when you start trying to follow tens (or, like me, hundreds) of news sources a day that an aggregator becomes critical.

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xp

Speaking of Agile...

July 1, 2006 22:06:06.027

James McGovern:

I suspect that if I refer to the original creators of the agile manifesto as a club they may go into defense mode. Maybe they could tell us why none of the original members worked for large enterprises, the federal government, large consulting firms and so on. While the work was good, was this in rebellion to something else?

Well, the creation of XP itself happened on the C3 project at Chrysler. Which was (and is), a pretty big enterprise shop. In fact, the C3 project was an attempt to rescue an enterprisey project that was failing.

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marketing

It's not your father's customer service hell anymore

July 2, 2006 11:04:12.580

The Times catches up with the fact that every customer interaction is now part of marketing - they have an analysis up of the "please cancel my AOL" thing that made the rounds a few weeks ago (as well as the "sleeping Comcast technician" incident). Here's their take:

How should Mr. Finkelstein have responded? By writing a letter of complaint to some distant regulatory authority that will require years before it acts? Far more effective means are now at hand. He recorded, then uploaded the video clip with some humorous asides about missed appointments and unfulfilled promises, and got immediate satisfaction in the act of sharing. More than 500,000 viewers have watched Mr. Finkelstein's video "thank you" note to Comcast.
AOL and Comcast executives in charge of customer service may long for the good old days when they had to deal only with a finite number of federal regulators and state attorneys general, not a universe of millions of Web-savvy customers.

Maybe those execs should buy Glenn Reynold's book :) The fact is, every customer interaction is now a potential marketing incident - and the more Kafkaesque ones can create huge blowback. To wit - AOL has been flagged by regulators for this sort of thing before - but it didn't take. This sort of thing has a far better chance of succeeding, because it puts the negative experience of the people affected right on the front burner:

AOL internally boasts to its employees that third-party verification is an "industry-first initiative to guarantee quality," but isn't this like a parolee showing off his electronic ankle bracelet as proof of how trustworthy he is? The public embarrassment of the settlement faded with time, but then Mr. Ferrari's five-minute recording undid 10 months of public relations repair work.

Seems that even the slow learners at AOL have finally gotten the message:

On the Monday after the public debut of Mr. Ferrari's call to AOL, Scott Falconer, an AOL executive vice president, sent an e-mail message to company employees alerting them to Mr. Ferrari's blog post and warned, "On any interaction, you should assume that it could be posted on the Web."

That's only been obvious for a few years now. You would think that a supposed tech company would get that, but their failure to adapt to the broadband world has led them down a really stupid path. Reading the rest of the article, it sounds like they'll need a few more object lessons before they really get it.

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spam

SpamLoad

July 2, 2006 11:32:29.199

I guess it was a good idea to just turn trackbacks off - since about 4 AM on the 29th, there have been 14,201 attempted trackbacks (and most likely a handful were actual, non-spam trackbacks).

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cst

Coming Attractions

July 2, 2006 12:21:51.817

With the Summer Release out the door, it's time to take a look at what's new in the upcoming Winter Release. Here's the list of what's planned:

ObjectStudio

  • ObjectStudio 8 initial support (Probably Preview)
    • ObjectStudio running on the VW VM
    • Bug fixes for ObjectStudio 7.1.2 (7.x existing VM path)

We will have more details on ObjectStudio 8 as initial beta testing happens

VisualWorks

  • VM
    • 64 bit support for HP (PA Risc) and PPC (PPC Mac, AIX)
    • Support for intel based Mac OS X (should be available after the summer release, and before the winter release)
    • New, more stable PPC Mac OS X VM (should be available after the summer release, and before the winter release)
    • Shared Perm space implemented on 64 bit platforms
    • Loadable GUI on PPC/AIX & HPPA/HPUX
    • 64 bit DLLCC on all supported 64 bit platforms
    • Initial support for deploying a Smalltalk app as a DLL/shared lib with callable APIs
  • Base System
    • Non-blocking DNS lookups
    • Fix for font lookup issues that impact some Linux distributions
    • Threaded COM Support
    • Win CE support folded into the base system
    • Continued work on simplifying the deployment of Smalltalk applications
      • Delivery of a smaller base.im
    • Continued Unicode improvements, including VM/image level support on the Mac
    • More Locales - Chinese, possibly others
  • Store
    • Maintain Override loading order
    • Atomic Source Loading
    • Configuration Management with tools
    • Improvements to the Merge Tool
  • Tools
    • Preview support for Splash, the Pollock based GUI Builder
    • Continued work on unifying the tools sub-strata for inspectors, debugger, and browsers
    • XSchema moved to supported state
  • Security
    • Ciphers - CTR Mode, RSA-PKCS1v2 padding
    • OpenSSL wrapper - add RSA, DSA, DH (preview)
    • X.509
      • certificate creation APIs
      • more extensions
    • SSL
      • TLS v 1.1/1.2
      • Pluggable APIs for the OpenSSL wrapper
    • ASN.1 - further improvements
  • Net Clients
    • MIME enhancements
    • HTTPS proxying
    • POP3/IMAP/SMTP
      • Authentication
      • SSL
  • Smalltalk to Smalltalk (Opentalk)
    • bi-directional connections
    • firewall/NAT traversal
    • secure connections (SSL)
  • Web Services
    • Header support in WS Tools
    • X2O binding editor
    • WSDL binding editor
  • Pollock - see the Roadmap for details
    • Deliver Feature Set 3
  • Web Toolkit
    • Scripting (startup) support
    • Better headless operation
  • Browser (Web) Plugin
    • Full support for Windows IE
    • CAB installer support (Windows)
    • Possible support for Linux/Mozilla and Safari
  • GLORP
    • Move to supported state
  • Database
    • Sybase 15 support
    • SQL Server 2005 Support
    • Oracle timestamp data type support
    • ODBC Connection Pooling
    • MySQL Support
    • Connects for 64 bit platforms

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