Troy sent me a link to this piece in AdRants - which puts a nice exclamation point on my earlier post about AOL:

Jarvis explains to Dell and to any marketer wondering about this whole blog thing why they should pay attention to blogs and how they should join the conversation about their company rather than attempt to control it with anachronistic, uninformed marketing logic. All marketing directors should read what Jeff has to say, pay very close attention to it and act accordingly. Lest, one day, you'll wake up and quietly, all your customers will have left your store.