Ed Foster spotlights the difficulty people have with AOL and cancellation. This reminds me of the Dell thing from last week. This kind of "death grip on the customer" approach is the kind of thing that generates a lot of bad PR. As with Dell, it used to be something you could hide - there would be an occasional press story, but nothing much that spread. Now? Now you have the searchable web. Like Dell, it looks like AOL is going to have to learn this lesson the hard way.