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Whoops - expensive day for online Brits

February 27, 2003 23:29:04.982

There's a facinating Register story today on a Paypal screw up. Apparently, they had the Pound Sterling to US Dollar conversion wrong for part of the day:

PayPal's dollar-sterling exchange rate today at 1 pound = 97 cents made some quick-witted individuals very happy. The real rate, as published at Xe.com's very fine currency converter, is 1 pound = USD 1.57861.

So what about ordinary Joe Punter who simply wanted to pick up a bargain or two? Today was not the day to use PayPal if you were paying in sterling, as this sad tale from Reg reader Bryan MacErlean, shows.

I paid $669 for a watch today got charged 680 pounds. Contacted paypal support initially they were adamant that 'the rate is blended and calculated by the computer so must be right'. 20 minutes later at international rates I managed to get put through to someone in finance only to get fobbed off to yet another person. They still didn't admit it was their fault - they think the USD is worth more than sterling. I am unsure about my legal position on this one...

Whoops....

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