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Please note that ObjectStudio 6.2 and prior, as well as VisualWorks 5i.1 and prior, are under support level F. As of September 2002, VisualWorks 5i.2 reached support level D. As of July 1 2002, ENVY reached support level F. VisualWorks 5i.2 dropped to support level D on October 1, 2002. With regards to ENVY, we are limited even on the amount of time and materials help we can offer. If problems arise at the ENVY server or client DLL level, there is simply no way for Cincom to address them. Please also note that these are the standard support levels by product; individual contract terms may vary.
Support Levels
Cincom uses support levels from A (current) to F (obsolete). Products stay at A as long as they are the current release. With each subsequent release, products move down one level. After F, products fall off support completely.
If you have questions on this, please send me email
A. Current release(s) of active products
Cincom will provide support as defined in the Software License Agreement and Schedule of Products for the current release(s) of the product.
B. Preceding release(s) of active products
Cincom will make a reasonable effort to provide a work-around or temporary correction for product problems, at no charge, for a minimum of six months to a maximum of two years after the new current release becomes available, provided the customer is current on annual license charge payments. Upgrades may only be available via the current release(s), or on a ?reasonable effort, time, and materials? basis (including support for new versions of the hardware or pre- or co-requisite software).
C. All other releases of active products
All support for prior releases of products is provided on a reasonable effort, time, and materials basis, provided the customer is current on annual license charge payments.
D. Current release of inactive products/platforms
Cincom will make a �reasonable effort� to provide a work-around or temporary correction for product problems at no charge, provided the customer is current on annual license charge payments. Upgrades (including support for new versions of the hardware or pre- or co-requisite software) are available on a �reasonable effort, time, and materials� basis.
E. Non-current releases of inactive products/platforms
All support for prior releases of inactive products is provided on a �reasonable effort, time, and materials� basis, provided the customer is current on annual license charge payments.
F. Discontinued support
Cincom will make a reasonable effort to consult on usage or to provide a work-around for problems (including Year 2000 problems) on a reasonable effort, time and materials basis, provided the customer is current on annual license charge payments. All other support (e.g., patches or source changes) is no longer available.
ObjectStudio
| Release | Platforms | Support Level | Drops One Level |
| 8.1 | Windows (Vista, XP, Server 2003, 2000) | A | TBD |
| 7.1.3 | Windows (XP, Server 2003, 2000) | A | TBD |
| 7.1.2 | Windows (XP, Server 2003, 2000) | A | 6/2009 |
| 8.0 | Windows Vista, XP, Server 2003, 2000 | A | 6/2009 |
| 7.1.1 | Windows (XP, Server 2003, 2000) | B | 6/2009 |
| 7.1 | Windows (XP, Server 2003, 2000, ME) | C | 6/2009 |
| 7.0.1, 7.0 | Windows (XP, Server 2003, 2000, ME) | D | 6/2009 |
| 6.9, 6.9.1 | Windows (XP, Server 2003, 2000, 98, ME) | F | N/A |
| 6.8 | Windows (XP, 2000, 98, ME) | F | N/A |
| 6.7 | Windows (XP, 2000, NT4, 98, ME) | F | N/A |
| 6.6 | Windows (XP, 2000, NT4, 98, ME) | F | N/A |
| 6.5 | Windows (2000, NT4, 95, 98, ME) | F | N/A |
| 6.4 | Windows (2000, NT4, 95, 98, ME) | F | N/A |
| 6.3 | Windows (2000, NT4, 95, 98, ME) | F | N/A |
| 6.2 | Windows (95, NT4) | F | N/A |
All older versions of ObjectStudio are at level F
VisualWorks
| Release | Windows | Sun | HP | Mac | DEC | SGI | AIX | intel Linux x86 | Linux PPC | Linux SPARC | Support Level | Drops One Level |
| 7.6 | Vista, 2000, XP, Server 2003, CE 4 (x86 and StrongARM) | 2.7,8, 10 | 11.x | 9.x, 10.x | N/A | 6.2 | 5.x | glibc 2.1+ | glibc 2.1+ | glibc 2.1+ | A | TBD |
| 7.5 | ME, 2000, XP, Server 2003, CE 4 (x86 and StrongARM) | 2.7,8, 10 | 11.x | 8.x,9.x, 10.x | N/A | 6.2 | 5.x | glibc 2.1+ | glibc 2.1+ | glibc 2.1+ | A | TBD |
| 7.4, 7.4.1 | ME, 2000, XP, Server 2003, CE 4 (x86 and StrongARM) | 2.7,8, 10 | 11.x | 8.x,9.x, 10.x | N/A | 6.2 | 5.x | glibc 2.1+ | glibc 2.1+ | glibc 2.1+ | B | 6/2009 |
| 7.3.1, 7.3 | ME, 2000, XP, Server 2003, CE 4 (x86 and StrongARM) | 2.7,8, 10 | 11.x | 8.x,9.x, 10.x | N/A | 6.2 | 5.x | glibc 2.1+ | glibc 2.1+ | glibc 2.1+ | D | 6/2009 |
| 7.2, 7.2.1 | 98, ME, 2000, XP, Server 2003 | 2.7,8, 10 | 11.x | 8.x,9.x, 10.x | N/A | 6.2 | 5.x | glibc 2.1+ | N/A | N/A | F | N/A |
| 7.1 | 98,ME, 2000,XP | 2.6,2.7,8 | 10.2,11.x | 8.x,9.x | 4.0 | 6.2 | 5.x | glibc 2.1+ | N/A | N/A | F | 6/2006 |
| 7 | 98,ME,NT4(*),2000,XP | 2.6,2.7,8 | 10.2,11.x | 8.x,9.x | 4.0 | 6.2 | 5.x | glibc 2.1+ | N/A | N/A | F | N/A |
| 5i.4 | 95,98,ME,NT4,2000,XP | 2.5x,2.6,2.7,8.0 | 10.2,11.0 | 7.6,8.1,8.5,8.6,9.0 | 4.0 | 6.2 | 4.2.1,4.3.1 | glibc 2.1+ | N/A | N/A | F | N/A |
| 5i.3 | 95,98,ME,NT4,2000 | 2.5x,2.6,2.7,8.0 | 10.2,11.0 | 7.6,8.1,8.5,8.6,9.0 | 4.0 | 6.2 | 4.2.1,4.3.1 | glibc 2.1+ | N/A | N/A | F | N/A |
| 5i.2 | 95,98,ME,NT4,2000 | 2.5x,2.6,2.7 | 10.2,11.0 | 7.6,8.1,8.5,8.6,9.0 | 4.0 | 6.2 | 4.2.1,4.3.1 | glibc 2.1+ | N/A | N/A | F | N/A |
| 5i.1 | 95,98,NT4 | 2.5x,2.6,2.7 | 10.2,11.0 | 7.6,8.1,8.5,8.6,9.0 | 4.0 | 6.2 | 4.2.1,4.3.1 | glibc 2.1+ | N/A | N/A | F | N/A |
(*) - NT4 Server is supported through Summer 2004 (when MS will expire support). NT4 Workstation expired as of June 2003, when MS expired support for it
All older versions of VisualWorks are at level F
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